Team Support Specialist - Charlotte

Abound Health is looking for a Team Support Specialist / Office Manager to support our Charlotte, NC office. The Team Support Specialist is responsible for upholding Abound Health mission, vision and values by supporting Abound Health Qualified Professionals (QP), Direct Support Professionals (DSP), and Clients while also ensuring smooth daily operations for their assigned facility(ties).

If you are customer-service oriented, organized, and have a passion for helping others, this could be the role for you!

Every team member sets the tone for the Company with our collective belief, Inspired and committed people working in concert have no bounds .

With values at the core, Abound Health fosters an atmosphere of integrity and respect that inspires everyone to dream big.

We are all deeply passionate about making a difference, and we never lose sight of what is important. In addition to competitive salaries, Abound Health also offers great benefit options for eligible employees.

Some benefits include Medical, Dental, Life Insurance, 401k Plans, paid trainings, certifications, flexible hours and bonus opportunities.

Essential Job Duties :

The TSS is an integral part of our clinical teams ensuring that our records are in compliance and our staff are supported.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support QPs and Program Directors with report submissions to Manage Care Organizations (MCOs) including SARs and other data requests
• Support QPs with progress summaries
• Support QPs with monthly MAR processes and follow up needs
• Assisting with DSP electronic record maintenance audits to ensure compliance with Medicaid, Agency, and Regulatory requirements
• Assisting with Client record maintenance and audits to ensure compliance with Medicaid, Agency, and Regulatory requirements
• Assisting with DSP certification management by forwarding documents to certification department
• Monitor reports to identify missing DSP notes and timesheets
• Communicate with DSPs to correct any note or timesheet issues before billing and payroll
• Providing DSP records, per Abound’s P&P, as requested by other internal teams
• Assisting DSPs with scheduling classes and completing trainings
• Assist with submitting DSP status changes and terminations as necessary
• Update existing DSP records with new supervisor and record status change from old to new QP
• Assisting DSPs with troubleshooting OnTarget and LMS system
• Local support for recruiting and onboarding DSPs
• Coordinating events with Staff, Caregivers and Clients
• Create and distribute monthly Day Program calendar (if applicable)
• General Office Duties Including but not limited to :
• Keeping shared office areas presentable
• Manage local vendors, deliveries, and mail
• Maintaining supply orders
• Point of contact for office equipment, technology, and facility repairs and maintenance
• Answering inbound calls
• Greeting and assisting visitors
• Facilitating CPR / FA trainings
• Performing Emergency Drills and Internal Inspections
• Maintaining Hazard Communication Binder
• Additional support, projects, and administrative assistance as directed by Program Director
• Provide a positive and friendly experience for Abound Health Staff, Clients, and Visitors
• Perform feedback and follow up interactions with Clinical staff to evaluate performance
• Attend and be active client in daily / weekly huddles
• Ability to work independently and interdepartmentally to problem solve and provide resolution

General Responsibilities :

• Provide privacy and confidentiality of all clients and staff records.
• Assure clients are free from abuse, mistreatment, and / or neglect and report any incidents of such to supervisor.
• Treat each client with dignity and respect.
• Develop and demonstrate a thorough understanding of Abound Health’s philosophy and purpose.
• Provide a positive atmosphere which facilitates growth and learning of coping skills.
• Perform duties as requested by Supervisor

Skills / Experience / Qualifications :

The ideal candidate must be a hands-on, proactive, organized, results oriented, and engaged individual with a strong work ethic to fulfill all requirements as outlined in the above section.

Given that Abound Health is an organization that is experiencing rapid growth, the company looks for the individual to have the capabilities and the aspirations to grow and develop in their role and beyond.

The ideal candidate should possess fundamental skills and experience including :

• Attention to accuracy and detail in all aspects of responsibilities.
• Must be flexible and open to changing priorities and high demanding tasks.
• Excellent interpersonal and communication skills, written and verbal
• Experience with office management software
• Ability to multi-task and cope effectively with stress
• Ability to work in teams
• Experience in behavioral health, preferred but not required
• Ability to grasp mission, vision and values of Abound Health

Requirements :

• High School Diploma or GED
• At least 18 years of age
• Valid Driver License
• Safe Driving Record
• No substantiated findings of abuse and / or neglect
• Criminal, LEIE, NC Health Care Registry Check and Sexual Offender Background checks clear of health and safety risks
• Reliable and safe transportation
• Current Auto Insurance

Work Environment

This job operates in the Abound Health Administrative Offices, MCO Administrative Offices, Client’s home and various community settings (library, parks, shopping areas, Abound Health Day Programs, etc.).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this position, the employee is frequently required to remain in a stationary position, move about inside and outside an office setting, and operate a computer and other office machinery;

detect and communicate accurate information often via multiple media types. The employee must occasionally transport or move up to 25 pounds.

Travel

Travel is expected within the community.

Position Type / Expected Hours of Work

• Full Time
• Hourly Non-Exempt
• Monday-Friday 8am 5pm; extended or weekend hours during extenuating circumstances and as duties dictate.

Abound Health is an equal opportunity employer.