Senior Account Manager

This position is fully remote. All applicants must live and work in the United States. About Third and Grove

TAG is seeking a passionate and talented Senior Account Manager to support our web development efforts and help us deliver outstanding digital experiences to our clients.

As a Senior Account Manager, you will be responsible for protecting and growing our relationships with our top accounts.

You will work collaboratively with internal project teams to exceed client expectations, creating memorable experiences for our clients.

What we are looking for in a candidate :

• You have excellent collaboration, relationship-building, and communication skills
• You are a professional dinner guest
• You have a deep sense of empathy and a commitment to integrity
• You have stellar written and verbal communication skills
• You are smart and like to get shit done
• You are not afraid to ask questions when you are not sure
• You are extremely detail oriented
• You can multitask with the best of 'em, meeting deadlines across multiple accounts
• You have 5+ years of experience working at a digital agency
• You are eager to learn and open to mentorship

What you'll do :

• Onboard new clients, setting them up for success
• Own and execute client engagement strategy for top tier accounts
• Nurture and track all referrals from assigned accounts
• Identify strategic opportunities for new business, expanding our service offering with customers
• Oversee estimation process and development of contracts for new deals
• Lead project retrospectives
• Monitor and track client satisfaction across all accounts, providing actionable and candid feedback from customers
• Assist with development of case studies and thought leadership pieces relevant to your accounts
• Research emerging technologies and trends to present new ideas to project teams
• Act as escalation point and help mitigate account risk
• Establish strong relationships with our clients, understanding their business, their needs, and how TAG can best support them
• Support in operationalizing and growing our account management department
• Mentor junior members of the account team

Benefits and Perks

• 100% employer paid health, vision and dental insurance
• Life and short-term disability insurance
• Paid parental leave
• Family First PTO Bank
• 100% remote
• Flex Fridays
• Paid vacation
• 401(k) with up to 4% match
• Charitable matches and / or community service hours
• End of year merit-based bonuses
• Annual company retreat with absolutely no trust falls
• Company culture events such as trivia and team lunches
• Professional development budget

About Third and Grove

Third and Grove is a fully remote full-service digital agency. Our vision is to use technology and design to make the web worth browsing.

We want to leave the web better than we found it. TAG team members strive to embody our core values, leading with empathy and practicing accountability, excellence, integrity and curiosity -in everything we do.

EEO Statement :

Third and Grove provides equal employment opportunity to all qualified individuals without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, protected veteran, genetic predisposition or carrier status, or any other characteristic protected by law.

Diversity Statement : Third and Grove's vision is to leave the web better than we found it. Our diversity, equity and inclusion initiatives play a significant role in that.

As an equal opportunity employer, we are working to ensure we both grow and maintain a team of individuals from varying backgrounds and perspectives.

People are at the center of everything we do, and we want to encourage our staff to bring their authentic selves to work, so that we can learn from each other and better serve our clients, our communities, and the world.

We encourage you to apply even if you don't match 100% of the criteria.