Director, Customer Analytics

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

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Job Details

Kantar LLC

Job Title : Director, Customer Analytics

Job Location : Bentonville, AR

Job Duties : Deliver analytics solutions independently and in collaboration with analysts and data scientists. This will include hypothesis testing, advanced data analytics solutions and data visualization solutions.

Play a critical role in expanding our analytics services with our clients. Lead two business teams that analyze the performance and trends of the eCommerce channels, assess the impact of digital campaigns and provide insights into the omni-channel engagements of different brands.

Use advanced data analytics techniques to estimate the potential target customer base for the digital campaigns & analyze growth opportunities for the brands.

Support development of best-in-class data visualization solutions (leveraging Tableau, Power BI) with dynamic simulation capabilities to inform KPIs and outcomes from business decisions.

Prioritize analytical requests and projects from client, developing a project delivery schedule with detailed tasks and managing deliverable quality.

Manage delivery of multiple analytics projects including monitoring progress, meeting with team to review project status, identifying project risks and planning to mitigate them, managing deliverable.

Support project leads and analyst teams to understand the customer business needs and the scope of project. Work closely with a team of analysts / data scientists to ensure all analytics deliverables meet business expectations in terms of scope, speed & quality.

Work Schedule : 8 : 30am to 5 : 30pm.

Job Requirements :

Minimum Education & Experience Requirements : Bachelor’s degree or equivalent in Computer Science or related quantitative field AND 5 years of experience in customer analytics, ecommerce analytics, and site analytics in the retail and / or CPG industry OR Master’s degree in Computer Science or related quantitative field and 3 years of experience in customer analytics, ecommerce analytics, and site analytics in the retail and / or CPG industry.

• Minimum Special Skills Requirements : Prior experience must include three (3) years of the following : leveraging advanced analytics & machine learning solutions to help clients address strategic, tactical, and operational business problems;
• predictive modeling, data mining, segmentation on large data sets to solve business problems tied to key client goals; manipulating / handling / querying data in big data platforms like Teradata, DB2, and SQL server;

and engaging with client stakeholders to understand business problems, ideate & converge on solution approach and develop analytical solutions.

• Prior experience must include two (2) years of the following : cloud platforms (Azure Databricks and / or Google Big Query) to accurately implement analytical / statistical techniques on centralized data;
• developing ETL automation solutions using Alteryx and data visualization solutions using Tableau, PowerBI; project management, resource allocation, team management and client relationship management;
• handling client engagement through on-site offshore model. Ability to work with global teams and communicate effectively;

developing machine learning models using Python or R; and advanced statistical techniques and concepts (model selection and hypothesis testing, statistical inference, etc.

and experience with real-world applications is required.

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles.

Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

Apply for a career that’s out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients.

Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE : Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ( Kantar ).

Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

The salary range for this role in Bentonville, AR is $ 131,040 to $180,000 . Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and / or certifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Location

Bentonville, SE Executive DriveUnited States of America

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles.

Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else.

Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.