Manager, CAHPS Survey Services

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital and tools that work every day to help people stay well, longer.

We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings.

This is how we empower providers with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins.

And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols.

If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

Ideal candidates must be analytical, detail oriented, self-motivated, and can clearly communicate with a diverse group of people with varying skillset and knowledge levels.

The position will work cross-functionally with various internal teams in a fast paced, high-pressure environment. Excellent written and verbal communication skills will be essential in this role, as will a keen attention to detail.

This role is responsible for overall survey (CAHPS) operations and leading the responsible team members. The role is also responsible for coordinating and leading the respective CAHPS site visits and audits conducted by CMS.

This role reports to Head of RCM

Let’s talk about Responsibilities

• Review / analyze the protocols and guidelines defined by the Centers for Medicare and Medicaid (CMS) for various compliance based programs.
• Create specification / requirement documentation for new software development.
• Coordinate new development (software) build work / tasks specific to product line.
• Communicate with IT and business resources to collect requirements and translate contextual need for specified requirements.
• Manage day-to-day operational oversight activities.
• Provide recommendations to help improve processes in an effort to maximize operational efficiency and mitigate risk.
• Prepare CMS-required documentation, and updates to documentation, on an ongoing-basis.
• Prepare for and present during onsite visits by CMS’s governing entity; includes preparatory documentation and quality control.
• Clearly communicate project statuses and updates to various cross functional team members.

Let’s talk about Qualifications and Experience

• BA or BS degree; technology, business, or other technical subject area plus.
• 3+ years of experience with CAHPS survey or similar CMS programs
• Excellent analytical, problem solving and troubleshooting skills.
• Very comfortable utilizing Microsoft programs; particularly Excel.
• Basic understanding of writing SQL queries a plus.
• Enjoys working within a collaborative, team-focused environment and has a can-do attitude.
• Willingness to learn new software and technologies.
• Self-motivated and directed, with a keen attention to detail.
• Communicates well with diverse groups of people; people of various skillsets and knowledge levels. Ability to prioritize and execute tasks in a high-pressure environment.
• Healthcare knowledge a plus.

Joining us is more than saying yes to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring.

Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

If this sounds like the workplace for you, apply now! We commit to respond to every applicant.