Position Overview :
Our BI & Reporting Technical Coach provides Member / Customer support for reporting / business intelligence needs and also develops and maintains reports / visualizations.
Customer service and trouble-shooting skills are required. Success requires the ability to communicate with internal and external customers clearly and effectively as well as proficiency with querying and presenting data in reports / visualizations.
This role focuses on developing a firm foundation within one or more products in NISC’s enterprise as well as mastering the fundamentals of NISC’s reporting / business intelligence tools.
Essential Functions :
- Consult with our Members / Customers to create, improve & optimize reports.
- Consult with our Members / Customers to create, improve & optimize database objects including SQL statements, views, functions, and stored procedures.
- Effectively gather requirements and design new reports.
- Recommend standard reporting for custom requests from our Members / Customers.
- Spearhead troubleshooting, research, and correction of reports / database objects requiring review.
- Accurately estimate effort for requested custom reports.
- Provide superior internal and external customer service via telephone, email, CRM, face-to-face and other means as needed.
- Periodically adjust hours or travel to accommodate support and training needs as required.
- Work closely with coach to develop aggressive and attainable goals.
Desired Experience and Skills :
- Basic to advanced knowledge of business intelligence, report writing, data visualizations, or related experience.
- Basic to advanced knowledge of SQL.
- Basic to advanced knowledge of Tableau, PowerBI or other industry leading BI solutions.
- Specific experience with Oracle is a plus.
- Experience with contemporary cloud data architectures (AWS)
- Strong problem-solving skills.
- Commitment to NISC's Statement of Shared Values.
- Superior verbal and written communication skills. Ability to organize and prioritize concurrent projects.
- Ability to work independently and collaboratively.
- Familiarity with accounting theory, the electric or telecom industries, and / or NISC is a plus.
Education Preferred :
Bachelor’s Degree in a business-related field or equivalent experience.
Minimum Physical Requirements :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
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