Inside Sales Representative - 1A

JOB SUMMARY

Monday-Friday 8am-5pm

Responsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to customer inquiries to Radwell by phone, email or through other means
• Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
• Source products for manufacturers not currently supplied by Radwell (new products)
• Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
• Check inventory (i.e. PLC Center inventory) and fulfill order out of inventory if possible
• Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner
• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
• Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information;

confirm all orders with customer; perform follow-up and order clean-up as necessary

• Meet minimum daily standards for quotes and other sales output expectations
• Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
• Interact with all departments within Radwell to effectively meet customer commitments
• Perform product and price maintenance in pricetool and other business systems; Build new part numbers as needed; maintain product sourcing database
• Assist in business system database cleanup and ongoing maintenance
• Pro-actively develop new business through outgoing customer calls and other means

May be modified from time to time. Other duties, tasks and work may be assigned

METRICS

• Quotes per day
• Monthly Invoice Volume generated : Minimum Volume $200,000
• Quote : Order Ratio
• Outbound Calls
• Invoiced Dollars Generated
• Calls Taken

QUALIFICATIONS

• Must understand the sales cycle; ability to understand the Radwell International sales cycle
• Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment

KNOWLEDGE & SKILLS REQUIRED

• Strong Computer proficiency
• Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
• Ability to multi-task
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills
• Ability to sell

EDUCATION & EXPERIENCE

Previous sales experience in a related environment or a college degree in business or a related field of study

PHYSICAL DEMANDS

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)

BONUS / COMMISSION PLAN

Eligible for commission after successful completion of introductory 90 days.