A company is looking for a Senior Technical Support Specialist I to join their Customer Support team.Key ResponsibilitiesAssist customers with technical issues via email and phone, ensuring a positive customer experienceDocument customer interactions in Zendesk and identify trends for product improvementsCollaborate with engineering and QA teams to troubleshoot and escalate product-related bugsRequired Qualifications2-3 years of experience in a client-facing software support role, preferably in SaaSWorking knowledge of Windows and macOS platforms for software installation and troubleshootingExperience collaborating with various departments such as engineering and customer successExperience working in a remote environment with a distributed teamProficiency with support and collaboration tools like Zendesk and Slack is a plus
Senior Technical Support Specialist
A company is looking for a Senior Technical Support Specialist I to join their Customer Support team. ...
Senior Manager of Technical Support - Remote
The Senior Manager of Technical Support will lead and provide technical vision and strategy for Technical Support and Services. The Senior Manager will oversee a team of global technical Support Engineers who interface directly with our Enterprise (Commercial, Government, K12) customers via live cha...
Senior Product Support Specialist
A company is looking for a Senior Product Support Specialist to provide technical support and enhance customer satisfaction. ...
Senior Technical Specialist -CRM
To customize PLM or CAD system like Teamcenter, Enovia, Windchill, Aras, Agile, NX, Catia, Creo Etc.To develop, configure and perform unit testing of PLM or CAD system like Teamcenter, Enovia, Windchill, Aras, Agile, NX, Catia, Creo Etc.To prepare documents as per the defined processes and guideline...
Technical Support Specialist
A company is looking for a Technical Support Specialist to administer and maintain software infrastructures and applications in the hospitality industry. ...
IT Support Analyst
A company is looking for an IT Support & Logistics Analyst. ...
Desktop Support Technician
Deskside Support Role located at 3901 Castle Hayne Rd, Wilmington, NC 28402-2819. As a Tech Lounge specialist, you will be the front line of CompuCom and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of appli...
IT Field Support Technician_Asheville
Benefits : $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all admini...
(Remote) Technical Support Engineer
Silverblaze is looking for a Technical Support Engineer to join our team!. We are seeking highly skilled and adaptable Full Stack Technical Support Engineer. As a Technical Support Full Stack Engineer, you'll have the opportunity to tackle diverse challenges, from troubleshooting complex issues to e...
IT Governance, Risk, & Compliance Specialist
The IT Governance, Risk, and Compliance Specialist will play a key role on the iboss team by aligning security initiatives with enterprise programs and business objectives. The IT GRC Specialist will make an impact on iboss’ security program and services through experience with various areas includi...