TITLE : Service Manager -
REPORTS TO : VP & GM
The Service Manager is responsible for leading and managing a team of HVAC & MEP technicians to deliver exceptional quality and customer service to our clients.
The Service Manager will work closely with Pueblo leadership to understand the goals and direction of Pueblo Mechanical and lead the team to achieved desired goals.
GENERAL JOB DUTIES :
- Work in a problem-solving environment demonstrating teamwork, innovation, and excellence.
- Provide hands on leadership to the team by building and motivating team members to meet team and company goals.
- Coach, mentor, motivate and supervise the team.
- Develop and manage all aspects of the team from planning, external vendor relationships, communications, resources, budget, change, risks, and issues.
- Always maintain strict adherence to safety standards.
- Ensure that Service projects run according to scope, schedule, budget, and quality standards.
- Provide status reporting regarding project milestones, risks, and issues, communicating across all levels of leadership as needed.
- Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.
- Manage, develop, and lead service staff by recruiting, interviewing, hiring, training, and reviewing the performance of all staff employees.
- Visit high profile customers as needed to ensure customer expectations are being met.
- Assist the Sales Department with job walks and estimating on an as-needed basis to help ensure the jobs are meeting the customer needs.
- Coordinate, and review as necessary, estimations for parts and labor; effectively estimate project hours for specific services and coordinate with team to shorten downtime.
- Work with customers and team to provide technical support, resolve issues, and provide Plumbing product maintenance.
This is a safety-sensitive position.
POSITION REQUIREMENTS :
- Minimum of 5 years direct management experience; or adequate plumbing supervisory experience.
- Strong leadership and management abilities
- Good verbal and written communication skills
- Good time management skills
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