Director, MarTech Capabilities - Journey Enablement & Orchestration

Overview

Become a part of our caring community and help us put health first. Are you passionate about transforming customer journeys through technology and data? As the Director, MarTech Capabilities – Journey Enablement & Orchestration, you’ll lead the development and optimization of Humana’s marketing technology ecosystem to deliver personalized, timely, and seamless member experiences. You’ll be at the forefront of journey orchestration—connecting strategy, platforms, and data to help members feel supported every step of the way. This role blends strategic leadership, technical expertise, and operational excellence to elevate how Humana engages with members across their health journeys. As a key leader in Humana’s Marketing Technology and Operations organization, you will drive the enablement of omnichannel journeys that support member engagement, retention, and satisfaction.

Your leadership will enable Humana to deliver smarter, more connected experiences—helping members feel seen, understood, and supported throughout their health journey.

Capability Leadership & Team Management

• Lead a team of product managers and owners focused on journey orchestration and channel capabilities (email, print, telephonic)
• Champion the dual-hat model—ensuring team members act as both product managers and embedded practitioners within agile pods
• Foster a culture of innovation, accountability, and cross-functional collaboration
• Drive performance and development across the team, aligning capability growth with enterprise goals

Journey Strategy, Roadmap Ownership & Platform Enablement

Embedded Support, AI Enablement & Best Practices

Cross-Functional & Vendor Collaboration

Measurement, Governance & Innovation

Additional context : This role enables Humana to deliver smarter, more connected experiences—helping members feel seen, understood, and supported throughout their health journey.

Required Qualifications

Preferred Qualifications

Additional Information

Benefits & Hiring Details

Our Hiring Process

As part of our hiring process, you may be contacted via text message and email to gather more information using HireVue. If selected, you may be invited to pre-recorded interviews (voice, text, or video).

If you have questions, Internal Candidates may contact Ask A Recruiter via go / Buzz with the requisition number.

Humana values personal identity protection and may request your Social Security Number if not already on file, via Humana’s secure website.

Travel : This is a remote position with occasional travel to Humana offices for training or meetings.

Scheduled Weekly Hours 40

Pay Range

$168,000 - $231,000 per year. Eligible for bonus incentive based on company and / or individual performance.

Description of Benefits

Humana offers competitive benefits supporting whole-person well-being, including medical, dental, vision, retirement, time off, disability, life insurance, and more.

Application Deadline : 09-22-2025

About us

Humana Inc. (NYSE : HUM) is committed to putting health first – for teammates, customers, and the company. Through Humana insurance and CenterWell healthcare services, we aim to improve quality of life for the people we serve.

Equal Opportunity Employer

Humana does not discriminate and affirms equal opportunity in employment. We comply with all applicable regulations and base decisions on valid job requirements.

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