Job Description
Job Description
Looking for a fun winter-time job? Do you love to ice skate? Are you positive, upbeat, hard-working and have a passion for delivering excellent customer service?
Join the Winter Fest OC team today!!
PSQ Productions is currently looking for seasonal part-time rink attendant team members. The ice rink positions must provide a high level of customer service in a friendly and professional manner to all guests and participants for the duration of Winter Fest OC from November 22, 2024 - January 5, 2025.
An overall fantastic experience that provides positive memories for all our guests is a very important value to Winter Fest OC!
JOB DUTIES
- Experience on an ice rink through working on an ice rink as a marshal or competitive sports such as ice hockey
- Maintaining the ice rink throughout the day including sweeping and shoveling ice
- Monitor the ice rink during sessions to ensure ice rink rules are being followed and immediately addressing guests in a courteous and professional manner
- Responding to ice rink accidents and injuries by assessing the situation, calling the on-site EMS and supervisor
- Listening, responding to, and resolving guest inquiries, complaints and compliments in a friendly and professional manner
- Responding to guests in person, over the phone and through digital communications such as emails and social media
- Maintaining a high level of patience with guests (complaints, lost items, general directions)
- Maintaining the cleanliness, comfort, safety, and overall appearance of his / her assigned area
- Answering questions about Winter Fest OC and assisting guests with questions, directions, etc.
- Interacting with other employees and participants in a friendly and professional manner
- Maintaining an up-to-date knowledge of Winter Fest OC regarding promotional days and show times
- Providing daily feedback and recommendations on guest concerns so they can be resolved immediately
Requirements
- Minimum of two years experience on an ice rink through working an ice rink or competitive sports such as ice hockey
- Minimum of one year of customer service experience preferred
- Experience driving a Zamboni a plus, but not required
- Excellent communicative skills; the ability to communicate clearly and directly with guests using a positive speaking voice
- High school degree or equivalent
- Must maintain a professional and inviting appearance
- Ability to skate and interact with customers on ice for an 8 to 10 hour shift
- Must have the ability to work extended / irregular hours including nights, weekends and holidays, including Christmas Eve, Christmas, New Years Eve and New Years Day
- First Aid training and certification is a plus, but not required
- Bilingual a plus
- PSQ Productions will conduct a background check as part of the selection process
Benefits
- Starting pay at $18 per hour, depending on experience
- Up to 40 hours per week available
- Discounted tickets to our events
- Year-round part-time work may be available, based on performance and availability for other projects and events!
Ice Rink Attendants - Winter Fest OC
Looking for a fun winter-time job? Do you love to ice skate? Are you positive, upbeat, hard-working and have a passion for delivering excellent customer service? Join the Winter Fest OC team today!!. The ice rink positions must provide a high level of customer service in a friendly and professional ...
Ice Rink Attendants - Winter Fest OC
Looking for a fun winter-time job? Do you love to ice skate? Are you positive, upbeat, hard-working and have a passion for delivering excellent customer service? Join the Winter Fest OC team today!! . The ice rink positions must provide a high level of customer service in a friendly and profess...
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Event Staff - Winter Fest OC
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