Description
- Registers patients for day of and / or future encounters.
- Obtains accurate demographic and insurance information.
- Performs eligibility and benefits verification. Initiates and completes the certification process for all outpatient and inpatient encounters.
- Performs financial counseling as appropriate and guides patients through the front-end collections process.
- Responds to inquiries regarding services at Lurie Children’s including a familiarity with Emergency Preparedness for Mass Casualties or Trauma.
- Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
Job Requirements :
- High school diploma required. Some college preferred.
- Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
- Some knowledge of electronic medical record.
- Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
- Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.
Excellent communication / listening skills needed.
- Problem solving skills and ability to handle multiple priorities in fast paced environment.
- Ability to manage stressful situations appropriately.
Education High School Diploma / GED (Required) Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes : Medical, dental and vision insuranceEmployer paid group term life and disabilityEmployer contribution toward Health Savings AccountFlexible Spending AccountsPaid Time Off (PTO), Paid Holidays and Paid Parental Leave403(b) with a 5% employer matchVarious voluntary benefits :
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program
There’s a Place for You with Us At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond.
We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Support email :
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