Patient Registration Specialist I TCP

Description

Essential Job Functions :

Registers and schedules LCPC-TCP patients for appointments. Obtains all demographic and financial information from patient to complete registration process.

Accurately creates and updates registration data.

Accurately schedules patients for all LCPC-TCP locations according to guidelines and needs of patients. Responsible for understanding the distinctions in each location, able to work within varying guidelines.

Adds detailed documentation to visit notes.

• Communicates clearly with families what is required for each visit and provides guidance on arrival time and traveling advice.
• Able to quickly adapt to changing scheduling guidelines.
• Serves as resource to all incoming calls. If not a scheduling request, routes calls according to caller’s need. If call for nursing, able to differentiate between routine, urgent, and emergent caller needs.
• Verifies insurance eligibility when scheduling the patient visit. Identifies need for insurance authorization or referral and instructs family to obtain insurance authorizations for service when needed.
• Identifies patients who have outstanding balances and prompts for payment. Assists family if financial assistance is needed.
• Works with family, Patient Account Liaison, and Patient Service Representative teams to avoid and / or resolve issues around insurance denials.
• Completes registration for daily rounding log.
• Monitors daily appointment reminder and recall reports. Updates patient appointment data according to changes indicated.
• Other job functions as assigned.

Knowledge, Skills and Abilities :

• High school graduate required; BS, BA, or CHAA preferred.
• Excellent communication / listening skills.
• Customer centric approach to engaging with patients and families.
• Ability to make quick accurate decisions on a daily basis.
• Ability to handle stressful situations.
• Proficient computer skills and aptitude.
• Problem solving ability and able to handle multiple priorities.
• FEMA certification required after hire (ED ONLY).
• Minimum two years’ experience in pre-certification, registration, hospital, clinics, or physician office environment preferred.
• Substantial interpersonal skills strong enough to work effectively with pediatric patients, families, physicians, nursing, other allied health professionals, law enforcement, and funeral directors.
• Knowledge of ICD-10 coding, medical terminology, third party billing and collections, and managed care requirements.
• Knowledge of commercial, marketplace and government managed care products and services.

Education High School Diploma / GED (Required) Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes : Medical, dental and vision insuranceEmployer paid group term life and disabilityEmployer contribution toward Health Savings AccountFlexible Spending AccountsPaid Time Off (PTO), Paid Holidays and Paid Parental Leave403(b) with a 5% employer matchVarious voluntary benefits :

Supplemental Life, AD&D and Disability

Critical Illness, Accident and Hospital Indemnity coverage

Tuition assistance

Student loan servicing and support

Adoption benefits

Backup Childcare and Eldercare

Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

Discount on services at Lurie Children’s facilities

Discount purchasing program

There’s a Place for You with Us At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond.

We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Support email :