Strategy & Operations Analyst, CX

Ursus
San Francisco, CA
Full-time

What You'll Do

Drive incubation stage of core strategic projects in partnership with this team and core cross-functional collaborators.

This role addresses business problems through a long-term lens with consideration of the immediate operational needs.

  • Breakdown complex business activities into simple frameworks. Understand the risks and opportunities and be able to communicate the plans to Senior Management
  • Partner with teams on planning processes such as quarterly and annual planning cycles collecting and sharing team requests that need to fall into an annual program roadmap for example.
  • Review operational metrics to proactively identify areas for improvement and work with the regional teams to set targets and drive KPIs.

What You Need to Succeed

  • Biased to action, driving decisions and deliverables with a sense of urgency and accountability.
  • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and evaluate outcomes.

Gleans insights from data and translates them into actions.

  • Outstanding presentation & communication skills (both verbal and written), including storytelling and ability to synthesize and structure strategic issues in a concise way.
  • Fast learner. Flexibility to rapidly assess a problem, evaluate options and drive timely decision-making.
  • Flexibility and understanding for how to operate within a global team.

Education

  • Proven experience (10+ years) driving business strategy and operations in heavily matrixed orgs.
  • Experience focusing on Transformation / Strategy / Operations projects.

IND123

30+ days ago
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