Job Description
Job Description
Description :
- Resolves technical requests from self-service tickets in support of internal and / or outside customers.
- Creates, deletes, and modifies customer accounts.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns.
- Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
- Must be able to multi-task and possess good communication and customer service skills.
- Mandatory Skills : Microsoft Office Suite / System Administration
- Monday-Friday 9am-5pm or 10am-6pm (Candidate MUST be able to complete training M-F 7am-3pm)
Qualifications :
U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations.
All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
- Bachelors degree and 5 years of experience OR HS / GED and 10 years of experience.
- IAT Level I
- CompTIA A+ CE
- CompTIA Network+ CE
Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.
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