Organizational Development Senior Specialist- People

• Job Type : Officer of Administration
• Regular / Temporary : Regular
• Hours Per Week : 35
• Salary Range : $90,000 - $100,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training.

The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Specialist is part of the People & Organization Development team and serves as an internal consultant for the VP&S ambulatory practices, Research, Education, and related CUIMC clinical departments.

Under the supervision of the People Development Assistant Director, the Specialist will support projects related to talent management strategies that proactively address improvement opportunities needed to achieve the organization's mission and vision, and people strategy.

The scope of the mentioned strategies includes but isn't limited to developing talent through ongoing competency advancement, learning, performance productivity / efficiency improvements, mapping career paths, workforce planning, rewarding high performance, and succession planning.

The ideal candidate will have a good understanding of Talent Management, learning programs, and OD principles, as well as continuous improvement methodologies and strategies.

Responsibilities

• Works with departments, and perform tasks related to optimization for the People development dimensions throughout the talent management cycle :
• Talent Acquisition & Onboarding
• Talent Development & Training
• Performance Management & Succession Planning
• Workforce Planning and redesign
• Provides strategic employee lifecycle support by researching and responding to process improvement ad hoc projects with a people-first and employee experience mindset.
• Participates in conducting current state and impact analyses, creating mitigation strategies, and identifying key stakeholders, in alignment with the organization's people strategy.
• Research, apply and communicate talent management best practices and help develop appropriate transition plans to move the institution toward accomplishing the organization's goals.
• Travels to local departmental offices to interact with clients by providing onsite training and support, conduct observations, and perform additional tasks as needed.
• Leverages technology solutions to solve key inefficiencies and create opportunities to streamline and improve existing / new processes.
• Helps develop innovative training materials, learning program outlines, facilitator guides, reference materials, and creative class exercises.
• Applies process improvement methodologies such as Lean and Six Sigma to analyze problems and propose solutions.
• Supports tracking, auditing, and enhancement efforts in the Learning Management System, including the organizing of program curriculum online and reporting of attendance and maintenance of e-learnings.
• Continually analyze training needs to propose new training programs, identify potential gaps, and increase impact to learners and the organization.
• Conduct analysis of all training evaluations and competency models / behaviors to recommend modifications and improvements.
• Conduct and / or arrange ongoing training for Subject Matter Experts (SMEs).
• Help facilitate people-centered learning initiatives bridging identified skills gap and supporting performance management goals across Departments in a variety of formats.
• Participates in recruiting, developing, and maintaining an internal network of end-users to support ongoing Talent Management transformative work.
• Additional tasks and responsibilities as needed

Project Management

• Builds and maintains relationships with stakeholders at all levels to assess, adopt, improve and support the implementation of new Talent Management processes to help the organization achieve its people strategy.
• Collaborates closely with other P&OD teams to coordinate comprehensive and holistic approaches to implement changes and optimizations.
• Research trends and solutions - report on opportunities for optimization.
• Supports project KPIs, measures success metrics, and monitor progress.
• Provides support on reporting Return on Investment (ROI) and progress of each business case in their portfolio.
• Tracks and reports issues, including delays
• Tracks timely completion of project tasks related to learning curriculum development, delivery, and maintenance.

Strategy

• Assists with creating ROI reports and progress of each business case in team portfolio.
• Supports the creation of business cases that clearly demonstrate project ROI and alignment with organization and department goals.
• Assists with creating ROI reports and progress of each business case in team portfolio.
• Supports the development of an organizational culture of accountability and proactivity.
• Proactively participates in the design of the People Development strategy, vision, and mission.

People

Collaborates, and builds strong relationships with People & Organization Development and FPO HR team members, and with peers in FPO's other business units (Access & Patient Experience, Practice Operations, HIM, Quality & Patient Safety, Revenue Cycle, and Human Resources), EpicTogether and with clinical department leadership to support and coordinate new improvement opportunities and initiatives.

Other

• Ensures compliance with all regulatory agencies, departmental, Service Corp and organization policies and procedures for all staff.
• Keeps current on all organizational, regulatory compliance and patient privacy trainings policies (e.g. infection control, public safety, EH&S, HIPAA, OSHA, etc.

and ensures that all staff has successfully completed all required training.

Minimum Qualifications

• Bachelor's degree in Human Resources or related field or equivalency in education and experience
• Minimum of 4 years of related work experience.
• Proficiency of methodologies and models to execute on Talent Management process redesign, project management, and build & configuration activities.
• Good understanding of change management methodology, discipline and / or strategies.
• Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively and effectively with professional staff, providers and organizational stakeholders.
• Excellent active listening skills.
• Demonstrated proficiency and / or understanding of qualitative and quantitative data analysis.
• Demonstrated proficiency and / or understanding of project management including executing technical and operational project activities with cross-functional teams.
• Must be able to create and deliver presentations using PowerPoint or similar software for various audience and stakeholders.
• Strong sense of teamwork including the ability to establish and maintain strong relationships.
• Creative problem-solving.
• Ability to successfully prioritize multiple responsibilities and projects.
• Excellent investigative and research skills.
• Strong analytical skills and attention to detail.
• Excellent time management skills.
• Working proficiency of Microsoft Office Suite, PowerPoint, Lucid Chart or Visio is required and an ability and willingness to learn new systems and programs.
• Available as needed to attend early morning or evening meetings / training sessions with clients.

Preferred Qualifications

Physician practice experience preferred.

• Master's Degree in Human Resources, OD, management / business administration, public health or health-related field degree
• Experience with large-scale organizational change efforts
• SPHR, or SHRM - SCP certifications
• PROSCI or equivalent Change Management Certification
• Captivate, SABA, knowledge management systems
• Prior experience in Learning and Development and / or Workforce Strategic Planning disciplines is preferred.
• Prior experience developing and managing training materials
• Prior experience organizing and facilitating training content (in person and virtual)
• Partnering with leadership to build course work and evaluating results
• Demonstrated application of learning theories and ability to recommend and implement learning solutions.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.