A company is looking for a Customer Experience Operations Analyst responsible for reporting and analytics in the Call Center.
Key ResponsibilitiesDevelop and manage reporting and analytics scorecardsAnalyze performance improvement opportunities and implement process improvementsManage agent scheduling and knowledge management tools for consistency across the Customer Experience organizationRequired QualificationsBachelor's Degree or High School Diploma / GED with 4 years of relevant work experience3 years of Customer Service / Call Center experienceProficiency in Excel, SQL, and familiarity with business intelligence tools like Power BIExperience with data management in Snowflake or similar data warehousesAbility to document processes and workflows clearly for diverse audiences
Customer Experience Analyst
A company is looking for a Customer Experience Operations Analyst responsible for reporting and analytics in the Call Center. ...
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Systems Analyst III (Product Owner) - EXP.O NOW - IS Customer Experience
Expeditors' Customer Experience Portfolio is exclusively focused on delivering value to customers and creating the digital products, like EXP. They must also have a keen understanding of customer empathy and customer value proposition while also being comfortable with ambiguity and using their techn...
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