Operations Coordinator, B2B - East

Overview of the role

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The B2B Operations Coordinator is an integral support role for the regional Operations managers and the Logistics team. This role is responsible for providing hands-on operational project support while working closely with cross-functional teams including Logistics, Sales, Inventory / Planning, and Care Center Support Teams throughout a project lifecycle.

This is a remote role, and will work on EST hours*

Responsibilities

• Assist Operations team in managing projects : validate inventory availability, audit B2B quotes and orders, update project playbooks.
• Utilize Excel and our WSI systems to update statuses at the item level and proactively identify solutions to ensure our timelines will meet clients' delivery needs.
• Support Operations Managers and cross-functional teams in providing timely and accurate project details and updates to internal and external partners.
• Partner with Logistics team to ensure items and orders are moving seamlessly through the fulfillment process.
• Support Operations Managers and Business call center support teams with triage plans for customer escalations.

Criteria

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills and expertise in working with cross-functional teams.
• Ability to effectively communicate to internal and external partners.
• Effective time management, problem-solving, and organization skills.

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences.

We will create and nurture a global company culture where we confidently bring our authentic selves to work every day : where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead;

and where our individual differences-whatever they may be-are valued, explored and appreciated.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for :

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• Your Journey in Continued Learning
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops and learning programs
• Speaker series

WSI will not commence an immigration case or 'sponsor' an individual for this position at this time (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $60,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law.

In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

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