Store Director

Position Overview

The Store Director represents the face of the brand and ensures that the highest standards of Ralph Lauren service excellence are followed and exceeded beyond expectations.

The Store Director ensures that all business objectives are exceeded in a single Flagship door in order to contribute to the financial success of the Company.

As the ambassador of the brand, the Store Director is accountable for ensuring that our Ralph Lauren heritage is embraced and adhered to at all times.

The Store Director oversees and insures operational integrity as well as the development of their team.

Essential Duties & Responsibilities

People

• Is an ambassador of the brand, leading by example, exhibiting pride through positive demeanor, body language and personal presentation.
• Demonstrate professional etiquette through integrity, honesty and respect for others.
• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential and others to emerge as leaders.
• Embrace diversity and inclusiveness through our people, customer and brand.
• Acquire, retain and develop the best in class talent. Continuously network and recruit to build talent database for external bench.
• Create effective succession plans and conduct career pathing conversations with high potential employees to build internal bench strength.
• Assess strengths and opportunities of entire staff. Build appropriate development plans and hold the team accountable for exceeding goals (business and individual) by providing immediate ongoing feedback.

Measure progress regularly and if necessary, build appropriate performance improvement plans or related performance management if significant opportunities exist.

• Provide immediate "in the moment" feedback to all employees through active floor presence and engagement with the customers and team members.
• Schedule and provide / facilitate relevant training to team based on team opportunities, Company initiatives and overall continued team growth and development.
• Build partnerships on all levels through effective communication (up / down / lateral) and engagement. Puts the good of the team above individual needs.
• Take a proactive approach to self-development and actively give / receives feedback through one-on-ones and coaching. Customer
• Create a proactive selling culture that focuses on building long term relationships as well as the conversion of walk-in customers into repeat clients.
• Fosters an environment where service excellence values are a top priority through training, coaching, modeling appropriate Ralph Lauren selling behaviors and personal involvement with top clients.

Ensuring self and team is constantly exceeding expectations on delivering a memorable shopping experience for all clients.

• Solicits feedback from internal / external customers and creates action plans to change negative behaviors or enhance positive behaviors.
• Come up with strategies on ways to increase store productivity through the customer experience.
• Ensure consistent presentation standards are met, through partnership, planning, and execution of Company presentation directives.
• Ensure store meets merchandising and maintenance standards.
• Invests in team and self to ensure a true passion and respect for the brand is constant.
• Ensures store environments are consistently compelling and shopping experiences are inspirational through brand representations. Business Objectives
• Achieve or exceed financial plans through effective planning and management.
• Analytical and strategic management of sales and payroll budgets.
• Ensure disciplined control of all store expenses.
• Proactively assess and report business opportunities (profile and content) to merchants.
• Execution of initiatives, promotional strategies and programs assuring that they support RL sales, branding and business objectives.
• Surface local initiatives to build brand awareness, drive business and engage teams.
• Leverage tools and resources to exceed business objectives including but not limited to Annual Performance Goals.
• Proactively assess and report market demographics and psychographics to home office.
• Protect Company assets through inventory management and operational integrity.

Experience, Skills & Knowledge

• College Degree or equivalent experience preferred
• Minimum of 7 years of Retail Management Experience, with time spent managing high volume luxury businesses preferred
• Strong business acumen
• Enthusiasm and ability to build and maintain an environment consistent with RL lifestyle philosophy
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong communication and interpersonal skills

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.