Senior Process Improvement Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

As a(n) position title within PNC's name of division organization, you will be based in city / state location of position .

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

As a Senior Process Improvement Manager within PNC's Enterprise Project and Portfolio Management organization, you will be based in Pittsburgh, PA, or Strongsville, OH.

Job Description

• Manages a team responsible for the development of end user guidance, overviews, and descriptions of end-to end processes specific to Initiative / Project lifecycles, inclusive of all roles, tasks and tools utilized in both Technology and Non-Technology Projects
• Leveraging Agile practices, accountable for the prioritization, execution, and publication of materials in the PPMPortal and ChangePortal, ensuring alignment with expected delivery dates in support of Strategic Initiatives as well as BAU changes to project methodologies and emerging / changing use of tools throughout the enterprise
• Engage with multiple groups across the enterprise to evaluate potential impacts to end user guidance
• Collaborate across multiple Agile crews and various levels of senior leadership to ensure expected delivery dates are met
• Engage with Training and Organization Change Management to support targeted communications and training to end-user communities
• Preferred knowledge / experience : Certified Product Owner; Cross-collaborative Agile crew experience; Project Management and SDLC lifecycles;

Understanding of Risk and Control processes

Additionally :

Manages a team (or multiple teams) focused on evaluating and overseeing an organization's complex operations or technology processes.

Leads team(s) in developing solutions to optimize process efficiency, reduce processing time, and mitigate risks.

• Defines and implements strategies, processes, and guidelines of process improvement programs. Cultivates and presents business case, implementation deliverables, cost-estimates, and cost-benefit analysis to influence senior leadership on process improvement opportunities that will assist in accomplishing business objectives more efficiently.
• Continuously monitors effectiveness of process improvement initiatives and programs. Uses comprehensive view of organizational processes to lead team through the redesign of complex, cross-functional projects.

Understands and develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations and business systems.

Facilitates the process redesign effort to improve the quality and / or minimize process cost. Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements.

Executes on findings by presenting optimization efforts to governance committees for approval. Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.

Leads, manages and develops multiple teams, team leaders, and employees to build capabilities. Consults business partners to ensure that introduction of new process is smooth and effective, and sustains or improves quality of output.

Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to :

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Flexibility and Adaptability Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.

Influencing Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Managing Multiple Priorities Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Organizational Change Management Knowledge of and ability to align the organization's people and culture with changes in business strategy, organizational structure, technology and business processes.

Organizational Savvy and Politics Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels.

Problem Solving Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems;

ability to apply this knowledge appropriately to diverse situations.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required.

In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement :

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4 : Recruiting or contact us via email at [email protected].

The Human Resources Service Center hours of operation are Monday - Friday 9 : 00 AM to 5 : 00 PM ET.

Equal Employment Opportunity (EEO) :

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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