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Bilingual Technical Support Analyst

VirtualVocations
Norwalk, California, United States
Full-time

A company is looking for a Remote Bilingual Associate Technical Support Analyst.Key ResponsibilitiesProvide high-quality technical support to diagnose and resolve customer-reported incidentsTroubleshoot and resolve issues across various devices including PCs, mobile phones, and smart devicesAct as the customer's advocate, ensuring effective communication and issue resolutionRequired Qualifications, Training, and Education6 months of experience in customer service and technical supportStrong knowledge in PC support, mobile support, and smart devicesHigh school diploma or GED;

post-secondary education preferredBilingual in Spanish and English, both written and verbalTyping speed of 30-40 WPM

10 days ago
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