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Case Manager

Case Manager

Heartland ABAOmaha, NE, US
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Job Description

Job Description

ROLE : The Case Manager plays a pivotal role within the client operations team, holding direct responsibility for overseeing a designated caseload. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families and providers on the team.

WHY JOIN US?

  • Competitive compensation and benefits package
  • Friendly office environment!
  • Great exposure to the emerging field of Applied Behavior Analysis (ABA)
  • A rewarding position seeing the results of children with ASD reach their full potential

Full Benefits package

  • Health insurance paid 95% by the company
  • Dental, Vision, and Life Insurance
  • 401K with a company match
  • Holiday Pay
  • PTO

    • RESPONSIBILITIES : (Include, but are not limited to) :

  • Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport that initiates during the intake process and continues throughout the entirety of services, including monthly check in calls.
  • Provide guidance and support to the providers of the team to enable them to provide optimal care to the families.
  • Proactively address and resolve service-related issues and challenges that may arise.
  • Ensure the prompt receipt of patient progress reports.
  • Actively participate in facilitating the acquisition of insurance authorizations.
  • Monitor and work towards increasing the utilization and ensure authorized hours are effectively utilized.
  • Collaborate with recruiters to efficiently hire staff and ensure timely and suitable case staffing.
  • Perform candidate interviews and maintain ongoing communication with successfully hired candidates throughout the entire onboarding process.
  • Thoroughly record and document all interactions and correspondence with both clients and providers.
  • Ensure systems and client databases remain up to date.
  • Participate in team meetings and integrate suggestions that are provided for the betterment of the department.
  • Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.

    • REQUIREMENTS :

  • Proficiency in documentation, organization and tracking skills
  • Exceptional attention to detail
  • Decision making; Ability to multitask
  • Positive attitude
  • Computer proficiency
  • Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.
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