A company is looking for a Senior Advanced Support Consultant to provide superior support for customers using their Strategic Philanthropy software.
Key ResponsibilitiesBecome an expert in clients' use of the software, including customizations and add-onsRespond to client inquiries to resolve complex issues in a timely mannerDocument client interactions and maintain relationships with customer contactsRequired Qualifications3-5 years of experience in a technical support / client management role in a SaaS or high-tech environmentGood working knowledge of relational databases (SQL preferred)Experience utilizing Jira / Confluence, ZenDesk, or similar ticketing toolsInterest in technology and a desire to solve problems independentlyWell organized and detail-oriented
Senior Advanced Support Consultant
A company is looking for a Senior Advanced Support Consultant to provide superior support for customers using their Strategic Philanthropy software. ...
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A company is looking for a Senior Client Support Consultant to manage group claims client interactions for employers with 2000+ enrolled employees. ...
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