Job Description
The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes.
This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems.
This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.
Selected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support.
Ideal candidate has experience in Desktop Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration.
Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications.
Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures.
Candidate must also have excellent communication skills.
REQUIRED DEGREE : Bachelor's Degree in Computer Science, Information Systems, or related field.
REQUIRED CERTIFICATION(S) : A+ Certification
REQUIRED SKILLS / EXPERIENCE Required Years of Experience Actual Years of Experience Excellent understanding of coding methods and best practices3 YearsStrong written, oral, and interpersonal communication skills3 YearsAbility to work in a team oriented, collaborative environment3 YearsAbility to work with minimal supervision3 YearsAbility to prioritize and execute tasks in a high-pressure environment3 YearsExceptional attention to detail with proven analytical and problem-solving abilities3 YearsHighly self-motivated and directed3 YearsExperience working in a help desk environment3 YearsExperienced with providing support for O365 Applications3 YearsExperience providing remote assistance using various platforms3 YearsExperience in desktop laptop repair, troubleshooting, and software installation3 YearsHardware Implementation and Deployment3 YearsActive Directory Management3 Years
Preference given to candidates with the below skills / experience. Must also meet minimum requirements.
- Microsoft O365 experience
- Experience using Help Desk Software
- MAC OS Experience
- Training Experience
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