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Senior Technical Support Engineer

VirtualVocations
Buffalo, New York, United States
Full-time

A company is looking for a Senior Technical Support Engineer responsible for enhancing customer experience through technical support and solutions.

Key ResponsibilitiesOwn and advocate for customer issues to ensure success and satisfactionDevelop solutions and workarounds for complex technical problemsCollaborate cross-functionally to deliver effective customer solutions and manage escalationsRequired QualificationsBachelor's degree in computer science, Information Systems, or Engineering6+ years of experience in a technical roleExperience with Content Management, Page Layout, and Publishing softwareFamiliarity with Windows Operating Systems and Open-Source TechnologyGeneral understanding of web-based languages and cloud platforms

11 days ago
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