Technical Support Engineer

Location : San Jose, CA; may telecommute from any continental U.S. location

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Duties : Draw on experience with object-oriented programming (Java, C++, C#), Mainframe, Unix / Linux, Windows or Open VMS, utilities like packet sniffers, analyzing, stack traces and core dumps to conduct analysis and research of moderately complex technical customer problems and provide timely resolution.

Provide technical support related to the design, installation, operation and functionality of assigned complex system level software products.

Duties include moderate scope problem prioritization, analysis, troubleshooting and devising resolution for issues requiring a review of identifiable factors.

Analyze Software AG product logs, if applicable to the product line, and related information such as Java thread dump, heap dump, network log & garbage collection logs to provide root cause analysis and solutions for issues related to system memory management, clustering, SMTP, TCP / IP, SNMP, HTTP and HTTPS.

Execute Unit-Test fixes and when essential, regression test, bug fixes to ensure regression-free solution and production functioning per specifications.

Requirements : Bachelor’s degree, or foreign equivalent, in Computer Science, Computer / Electronics Engineering, Telecommunications, or a relevant technology-centered field, and 1 year of experience reflecting demonstrable ability in object-oriented programming (Java, C++, C#), Mainframe, Unix / Linux, Windows or Open VMS, utilities like packet sniffers, analyzing, stack traces and core dumps;

alternatively, Master’s degree in Computer Science, Computer / Electronics Engineering, Telecommunications, or a relevant technology-centered field.

Salary Range : $133,245 / year to $135,000 / year

Benefits : Benefits include medical, dental, vision, life insurance, 401k, work / life balance.

Equal Opportunity Employer : Software AG is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

Company Information : Software AG simplifies the connected world. Founded in 1969, it helps deliver the experiences that employees, partners and customers now expect.

Its technology creates the digital backbone that integrates applications, devices, data and clouds; empowers streamlined processes;

and connects things like sensors, devices and machines. It helps 10,000+ organizations to become a truly connected enterprise and make smarter decisions, faster.

The company has more than 5,000 employees across more than 70 countries and annual revenue of over €830 million. Its ambition is to exceed €1 billion of organic revenue in 2023.

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