A / R SPECIALIST - BROOKLYN HEIGHTS, OH (ON-SITE)
Schedule : 8am-5pm; M-F
Compensation : $22-$24 per hour
Benefits : Medical, Dental, Vision, 401(k) + 3 weeks PTO
JOB SUMMARY The Accounts Receivable Specialist is responsible for monitoring customer accounts, ensuring timely payments, and maintaining accurate records.
Main duties include verifying transactions, contacting delinquent customers for payment, and collaborating with the Sales Team to optimize cash collection. ESSENTIAL FUNCTIONS
Maintains and updates customer files, including name or address changes, additional ship-to addresses, mergers, or mailing attentions.
Verifies transactions and customer payments related to individual customer accounts.
Release non-emailed invoices to customers with requested support.
Works with customers to optimize use of electronic payment methods and corresponding remittance detail to enhance cash collection and matching to open invoices.
Contacts delinquent accountholders to request payment, utilizing a polite and professional communications style (whether phone, email, letter, etc.).
Identifies delinquent amounts and communicates to Sales Team, escalating issues to the Accounts Receivable Supervisor and Director, as appropriate.
Provides information to customers, as necessary, to facilitate customer matching and payment.
Coordinates customer communication efforts with the Sales Team and Accounts Receivable Supervisor.
Relays unusual developments to the Sales Team (changes in customer personnel, etc.).
Research customer discrepancies and past-due amounts with the assistance of the Accounts Receivable Supervisor, Sales Team, and other staff.
Creates reports regarding the status of customer accounts as requested.
Monitors customer tax exempt certificates for periodic renewals.
Maintains professionalism always.
Performs other duties of a similar nature as required.
POSITION QUALIFICATIONSEDUCATION
High school diploma or equivalent required
Associate’s or Bachelor’s degree in accounting or related field preferred
EXPERIENCE
Three or more years of business experience preferred
Two or more years of accounts receivable experience preferred
ADDITIONAL REQUIREMENTS
Proficiency in Microsoft Office Suite, with advanced Excel skills.
Strong written and verbal communication skills.
Ability to effectively communicate with both internal and external customers.
Proactive problem-solving skills and a willingness to be part of the solution.
Ability to anticipate the needs of others and perform tasks without being asked, as appropriate.
Flexibility to adapt to the evolving role and new processes.
Ability to work independently and prioritize tasks effectively.
Attention to detail and accuracy in work performed.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.