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A company is looking for a Tier 2 Support Specialist to provide second-level escalation support within the Customer Success Team.
Key ResponsibilitiesDevelop product expertise to troubleshoot and resolve customer software issuesCollaborate with internal teams to diagnose complex software problems and manage issue resolutionEngage with clients through various communication channels to provide support and consultationRequired Qualifications3-4 years of experience in customer service, preferably in a SaaS / Cloud-based environmentProficiency in HTML, CSS, JavaScript, SQL, Webhooks, and API integrationsAdvanced Excel skills, including data manipulation and formulasExperience with web-based tools such as Zendesk, Slack, and JiraFamiliarity with the hospitality industry is preferred
Tier 2 Support Specialist
A company is looking for a Tier 2 Support Specialist to provide second-level escalation support within the Customer Success Team. ...
Journeyman Tier 2 Help Desk Support Services Specialist
Journeyman Tier 2 Help Desk Support Services Specialist. Tier 2 Help Desk Support Services Specialist. This position supports a 24/7/365 service center. Providing support to end-user community on hardware, software, and network-related problems, questions, and use. ...
Technical Support Specialist, NOC Tier 3
Tier 3 technical support specialist. Serves as Tier 3 technical support for customers. Requires knowledge of county applications to resolve issues escalated from Tier 1 and Tier 2. Experience with remote support, remote support tools, and Service Now is desired. ...
Tier II Support Specialist - Clearable
We are currently seeking a Tier II Support Specialist (must be clearable for a secret clearance) for full-time positions as part of an ongoing contract in Washington, DC near Farragut West metro station,. Escalate calls and issues to Tier III support when necessary. We are looking for strongly quali...
Tier II Helpdesk/Technical Support Specialist
Bering Straits Professional Services (BSPS), a subsidiary of Bering Straits Native Corporation is currently seeking a qualified Tier II Helpdesk/Technical Support Specialist for a contract in Washington. Tier II Helpdesk/Technical Support Specialist. Escalate tickets to Tier 3 Technicians/Support Gr...
Tier 1 Support Specialist
The Site Support Specialist provides internal customer service, second level problem resolution, and, desktop technology support & site support. Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Tier 1 Support Specialist to...
VIP Support Specialist Tier 2
CACI has an immediate opening for VIP Support Specialist (Tier II), who will be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service Center support to the JSP VIP user community. VIP Support Specialist Tier 2Job Category: Engineering and Tech...
Technical Support Specialist, NOC Tier 3
Patriot, LLC is looking for a Tier 3 technical support specialist to support our client's mission on site in Washingtong D. Serves as Tier 3 technical support for customers. Requires knowledge of county applications to be able to resolve issues escalated from Tier 1 and Tier 2. REQUIRED NOC Ti...
IT Specialist (DevOps System Administrator) (Vacancy#:VAR002868)
Additional responsibilities include application architecture, development of new projects and troubleshooting of existing systems. IT Specialist (DevOps System Administrator) (Vacancy#:VAR002868). This position is located in the DevOps Team, Software Engineering Division, IT Design and Development D...
Help Desk Analyst
A company is looking for a Help Desk Analyst to troubleshoot and resolve IT incidents for its employees. ...