A company is looking for a Tier 2 Support Specialist to provide second-level escalation support within the Customer Success Team.
Key ResponsibilitiesDevelop product expertise to troubleshoot and resolve customer software issuesCollaborate with internal teams to diagnose complex software problems and manage issue resolutionEngage with clients through various communication channels to provide support and consultationRequired Qualifications3-4 years of experience in customer service, preferably in a SaaS / Cloud-based environmentProficiency in HTML, CSS, JavaScript, SQL, Webhooks, and API integrationsAdvanced Excel skills, including data manipulation and formulasExperience with web-based tools such as Zendesk, Slack, and JiraFamiliarity with the hospitality industry is preferred
Tier 2 Support Specialist
A company is looking for a Tier 2 Support Specialist to provide second-level escalation support within the Customer Success Team. ...
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Journeyman Tier 2 Help Desk Support Services Specialist. Tier 2 Help Desk Support Services Specialist. This position supports a 24/7/365 service center. Providing support to end-user community on hardware, software, and network-related problems, questions, and use. ...
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Tier II Support Specialist - Clearable
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Help Desk Analyst
A company is looking for a Help Desk Analyst to troubleshoot and resolve IT incidents for its employees. ...