Job Description
Job Description
Benefits / Perks
- Competitive Compensation
- Flexible Scheduling
- Career Growth Opportunities
Job Summary
We are seeking a knowledgeable part-time IT Support Specialist to join our team. As the IT Support Specialist, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance.
You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals.
The ideal candidate has strong technical skills as well as excellent customer service and communication skills.
Responsibilities
- Maintain computer hardware in working order
- Set up employee workstations (computers, printers, routers, etc)
- Install and configure software
- Train colleagues in best practices in technology and how to use software and equipment
- Assess security risks and ensure the security of networks and computer systems
- Maintain optimized local network
- Manage work applications and social media passwords
- Be familiar with managing the e-commerce website Shopify, including managing products and editing pages
- Monitor and manage surveillance systems and assist in reviewing footage when necessary
- Manage JianDaoYun platform
- Assist Chinese employees with updating VPNs and resolving various VPN issues
Qualifications
- Must be able to read and write in English and Chinese
- A bachelors degree in Computer Science or a related field is preferred
- Previous experience as an IT Technician or an IT Certification is preferred
- Strong troubleshooting and analytical skills
- Ability to work well as part of a team
- Strong written and verbal communication skills
- Understanding of data privacy and security
Schedule
- Three days in the office
- Days are flexible
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