Job Description
- In charge of phone, e-mail and personnel technical supporting requests and provides tier-1 support on office desktop PC’s and laptops.
- Set up computers and phones for new hires.
- Checks workstations for security related issues.
- Provide PC, laptop, operation systems, and software application upgrade instruction or support.
- Troubleshoots basic copier, printer, and fax machine issues such as paper jams and replaces toners and waste toner boxes as needed.
- Handle and manage IT related invoices to avoid unnecessary wasting.
- Handle low-cost IT Non-Trade purchasing process by complying with non-trade purchasing protocol.
- Replace toner for printers and copiers.
- Refurbishes old computers that have not phased out.
- Provides tier-1 support for Neopost stamp meter, GPS and cellular devices, and the Video conferencing system.
- Support video conference unit
- Assistant on all user IT devices support and meeting preparation (e.g., speaker and microphone, projector, WI-FI setup, and attendance tracking etc.).
Qualifications
- Bachelor's Degree in a related field
- At least 2 years of full-time work experience in a related field
- Able to trouble shoot in a fast-paced work environment
- Great communication skills
- Ability to learn on the job
Additional Information
Base pay starts between $23-$25 / hour.
Preference certifications : Microsft, AWS, A+ (Plus) certification
All your information will be kept confidential according to EEO guidelines.
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