A company is looking for a Manager, Customer Operations to lead a team of customer success specialists in providing excellent service to production customers.
Key ResponsibilitiesDirect the Customer Operations team to resolve issues and requests promptlyDevelop metrics and performance indicators to measure team successManage staffing, training, and career development of team membersRequired Qualifications10+ years in Service Delivery with 5+ years in a leadership roleExperience with IT Service Management (ITIL) processesDemonstrated history of data-enabled decision makingAbility to establish and measure Service Level Agreements (SLAs)Proven track record in customer success and relationship building
Customer Operations Manager
A company is looking for a Manager, Customer Operations to lead a team of customer success specialists in providing excellent service to production customers. ...
Assistant Manager: Customer Experience / Operations
In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors. Essential Duties and Responsibilities of Customer Experience / Operations. Recruit, develop, and retain a high-performance, customer-fo...
Remote Call Center Customer Service Representative
Join D Aceto Services LLC as a Remote Call Center Customer Service Representative and contribute to our commitment to delivering exceptional service. D Aceto Services LLC is seeking enthusiastic individuals to join our team as Remote Call Center Customer Service Representatives. Gain the skills nece...
Pharmacy Customer Service Representative
A company is looking for a Pharmacy Customer Service Representative. ...
Senior Director of Operations
Strengthen and build organizational capacity through the development and implementation of effective data collection systems that are used for analysis and interpretation of outcomes and trends related to program and administrative services of the community demographics, clients, agency funding enti...
Business Program Manager (Child Care)
The Child Care Business Program Manager is responsible for implementing, managing, and delivering WBDC’s educational programs and services to existing and aspiring child care providers throughout the state, including outreach, facilitation, delivery, and achieving program goals and compliance. The W...
Director of Landscape Operations
The Director of Landscape Operations leads efforts to ensure KNOX landscape operations support the programs of the organization and the needs of Fee-for-Service customers. Attend monthly meetings of KNOX Board of Directors. Effective computer and software skills including Microsoft Office Suite. The...
Director of Infrastructure Operations
Expert knowledge of Cisco routers and switches, Microsoft Azure, Office365, MS Exchange, VMWare, SSO, DNS, Cisco WiFi, Netapp storage, SAN storage, firewall management, SD-WAN, Windows/Linux/Unix server management. Lead the infrastructure team for the US branch and broker/dealer of a financial servi...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
IT Project Manager
Hybrid role, must be local to Hartford CT** We are seeking an experienced IT Project Manager with a proven track record in managing complex projects, particularly those involving the migration of on-premises infrastructure to the cloud. Reviews project proposal or plan to determine time frame, fundi...