Talent.com
Patient Services Specialist
Patient Services SpecialistGenesisCare • Miami, FL, US
Patient Services Specialist

Patient Services Specialist

GenesisCare • Miami, FL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Patient Services Specialist

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Miami, Florida

Role Summary :

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients, and Physicians to ensure that a high quality, professional, and efficient administration service is consistently provided to patients. This role is a crucial link between our patient's and clinical teams.

Your key responsibilities :

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

  • Monitoring and reacting to patient feedback
  • Monitoring the flow of patients and directing as appropriate
  • Answering and attending to all telephone calls in a timely manner
  • Responding to queries in accordance with the privacy policy
  • Having a breadth of service knowledge to respond to patient queries
  • Providing support to Physicians and other internal customers, as required
  • Assist with patient questions regarding billing and insurance payments
  • Maintenance and improvement of the patients' waiting room
  • Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
  • Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols

Maintaining the Integrity of Patient Records :

  • Scheduling Physician appointments with regard to availability & appropriate timeframes
  • Undertaking all actions to support a Physician's clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
  • Admitting and discharging patients, prior to and following, consultation, evaluation, and follow-up appointments
  • Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
  • Ensuring all documentation and correspondence required for the consultations appointment is registered
  • Creating referring doctor records as required
  • Following up on referrals
  • Document management

    • Qualifications :

  • High School Diploma or equivalent
  • Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred
  • Handle and resolve urgent matters and time critical medical appointments
  • Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders
  • Proven experience to work effectively both independently and in a team environment
  • Knowledge of patient billing systems and related funding mechanisms
  • Ability to use clinical administration systems, as well as Microsoft Office software
  • Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values
  • Flexible approach to work
  • Travel as required to other centers

    • About GenesisCare :

    An integrated oncology network in Florida and North Carolina providing care for more than 115,000 patients annually, GenesisCare offers community-based cancer care at convenient, freestanding locations. The company's purpose is to redefine the care experience by improving patient outcomes, access, and care delivery. With advanced technology and innovative treatment options, our skilled physicians and support staff offer comprehensive and coordinated care in radiation oncology, medical oncology, hematology, urology, diagnostics, ENT, and surgical oncology. For more information, visit genesiscare.com / us.

    GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion. Please be vigilant of online scams impersonating GenesisCare. Please note that we will only contact qualified applicants via an official GenesisCare email account ending in genesiscare.com or via an official Workday email ending in Workday.com.

    serp_jobs.job_alerts.create_a_job

    Patient Service Specialist • Miami, FL, US

    Job_description.internal_linking.related_jobs
    Patient Services Representative

    Patient Services Representative

    Mint Cannabis • Miami, FL, US
    serp_jobs.job_card.full_time
    Patient Services Representative.Greet and check in patients, verify their status, and report allotment details in the POS system. Provide education and information about medical cannabis, its uses, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Representative - Patient Financial Services I - FT - Days - MHW

    Representative - Patient Financial Services I - FT - Days - MHW

    Memorial Regional Hospital • Pembroke Pines, FL, US
    serp_jobs.job_card.full_time
    Patient Financial Services Representative.At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care.An unwavering comm...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Service Specialist 1 Full Time Days Job ID : 1609960

    Patient Service Specialist 1 Full Time Days Job ID : 1609960

    Florida Physician Group Inc • Miami, FL, US
    serp_jobs.job_card.full_time
    Northwest 95th Street Miami, Fl 33150.The Medical Office Coordinator is responsible for greeting patients, answering phones and scheduling appointments. The collection of accurate patient demographi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Financial Services Representative I-Neurology-FT-Days-MPG

    Patient Financial Services Representative I-Neurology-FT-Days-MPG

    Memorial Regional Hospital • Miami, FL, US
    serp_jobs.job_card.full_time
    Patient Financial Services Representative.At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care.An unwavering comm...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Service Specialist

    Patient Service Specialist

    Select Medical Holdings • Hollywood, FL, US
    serp_jobs.job_card.full_time
    When patients enter our outpatient physical therapy center in Miramar, we want them to have an exceptional experience starting at the front desk. As a patient service specialist, you'll manage both...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Services Representative

    Patient Services Representative

    Aya Healthcare • Fort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Shift : 3x12Hr 07 : 00 - 19 : 00 Pay : Compensation based on experience.Identifies, and to the extent possible, resolves patient problems, concerns, and complaints by explaining hospital policies and pro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Financial Services Representative I-Peds Neurology-FT-Days-MPG

    Patient Financial Services Representative I-Peds Neurology-FT-Days-MPG

    Memorial Regional Hospital • Hollywood, FL, US
    serp_jobs.job_card.full_time
    Patient Financial Services Representative.At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care.An unwavering comm...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Financial Services Representative I-Peds Orthopedics-FT-Days-MPG

    Patient Financial Services Representative I-Peds Orthopedics-FT-Days-MPG

    Memorial Healthcare System • Hollywood, FL, United States
    serp_jobs.job_card.full_time
    At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Financial Services Representative I - PT - Days - MRH

    Patient Financial Services Representative I - PT - Days - MRH

    Memorial Regional Hospital • Miami, FL, US
    serp_jobs.job_card.full_time
    Patient Financial Services Representative.At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care.An unwavering comm...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Hospitality Specialist, Urgent Care Center Weston, FT, 08 : 30A-9P

    Patient Hospitality Specialist, Urgent Care Center Weston, FT, 08 : 30A-9P

    Baptist Health • Fort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Baptist Health Patient Access Representative.This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, employe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Financial Services Representative I-Peds Neurology-FT-Days-MPG

    Patient Financial Services Representative I-Peds Neurology-FT-Days-MPG

    Memorial Healthcare System • Hollywood, FL, United States
    serp_jobs.job_card.full_time
    At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Medical Receptionist - Patient Service Specialist

    Medical Receptionist - Patient Service Specialist

    Select Medical • Pembroke Pines, FL, US
    serp_jobs.job_card.part_time
    Medical Receptionist - Patient Service Specialist.Location : 17796 SW 2nd Street, Pembroke Pines, FL 33029.Schedule : Monday-Friday. Schedule TBD.When patients enter our outpatient physical therapy c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Access Specialist

    Patient Access Specialist

    Jupiter Medical Center • Miami, FL, US
    serp_jobs.job_card.full_time
    Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.Outstanding...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Service Specialist

    Patient Service Specialist

    GenesisCare • Hollywood, FL, US
    serp_jobs.job_card.full_time
    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.As the Patient Services ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Service Specialist

    Patient Service Specialist

    Cleveland Clinic • Fort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    At Cleveland Clinic Health System, We Believe In A Better Future For Healthcare.And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Financial Services Representative - I - PT - Overnights - MRH

    Patient Financial Services Representative - I - PT - Overnights - MRH

    Memorial Regional Hospital • Hollywood, FL, US
    serp_jobs.job_card.full_time
    Patient Financial Services Representative.At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care.An unwavering comm...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Financial Services Representative-Neurology-FT-Days-MPG

    Patient Financial Services Representative-Neurology-FT-Days-MPG

    Memorial Regional Hospital • Hollywood, FL, US
    serp_jobs.job_card.full_time
    Patient Financial Services Representative.At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care.An unwavering comm...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Hospitality Specialist, UCC - West Kendall, FT, 8 : 30A-9P

    Patient Hospitality Specialist, UCC - West Kendall, FT, 8 : 30A-9P

    Baptist Health • Miami, FL, US
    serp_jobs.job_card.full_time
    Baptist Health Patient Access Representative.This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, employe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted