A company is looking for a Director of Support to lead global support teams and enhance customer experience.Key ResponsibilitiesDrive technical support outcomes, efficiency, and KPIsMentor support managers to deliver customer-centric solutions and improve self-service optionsAnalyze customer trends and collaborate with cross-functional teams to address concerns and enhance support processesRequired QualificationsBS or MS in Computer Science or equivalent experience15+ years in a technical support environment, with 10+ years in management rolesExperience managing multiple global support teams and outsourcing relationshipsStrong understanding of operational metrics and processes for a global support organizationProven track record in leading process improvements and managing high-profile customer concerns
Director of Development, Graduate Division & Student Support Initiatives
Take the next step to advance your career as a valued member of UCLA College Development's Graduate Division, supporting Student Initiatives, where you will be given the resources and inspiration to succeed in your work with our donors. ...
Senior Director of Owner and Guest Support
A company is looking for a Senior Director of Owner and Guest Support. ...
Senior Director of Call Center and Technical Support
Foster a culture of continuous learning and professional development within the technical support team. Minimum of 15 years of relevant technical support/call center leadership experience, with 10+ years in managerial roles overseeing large teams. Director Technical Support is crucial in delivering ...
Director of Support
A company is looking for a Director of Support to lead global support teams and enhance customer experience. ...
Senior Director of Technical Support
Foster a culture of continuous learning and professional development within the technical support team. Minimum of 15 years of relevant technical support/call center leadership experience, with 10+ years in managerial roles overseeing large teams. Director Technical Support is crucial in delivering ...
Director of Premium Support
A company is looking for a Director of Premium Support (Remote). ...
Senior Director of Call Center and Technical Support
Foster a culture of continuous learning and professional development within the technical support team. Minimum of 15 years of relevant technical support/call center leadership experience, with 10+ years in managerial roles overseeing large teams. Director Technical Support is crucial in delivering ...
Director of Student Support
The Director of Student Support works closely with the Campus Awareness, Response, and Education (CARE) Team to assist with high- level student concerns related to academic difficulties, social concerns, behavioral disruptions, or health issues; will provide case management of students with complex ...
Director Research Support Services- School Of Medicine
Tyson School of Medicine Director of Research Support Services is responsible for leadership and management of the research support team for the schools Office of Research and Scholarship (ORS). To support both students and faculty, the Director manages the development and implementation of research...
Director of Store Support
The Director of Store Support will lead a team of support specialists, which includes services, small wares, supplies, project management, innovation, budgeting, and labor. The Director of Store Support is responsible for overseeing and optimizing the support functions crucial to store operations. L...