2024 Fall Intern, Airport Customer Service

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.

To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business.

We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Who We Are

Frontier Airlines is committed to offering Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights.

Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers.

Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

Support the Airport Customer Service organization to improve operational performance, work with the Airport Customer Service Directors to support 2024 initiatives.

Support the Airport Customer Service organization to improve operational performance, work with the ASO Directors to support 2024 initiatives.

This internship is for Fall 2024 September 9 - December 13, based in Denver, CO.

Essential Functions

• Training standardization and compliance management
• Department Manual Updates
• Update training materials
• ASO Dashboard support
• Audit reporting functions

Other Functions

• Assist with quarterly Loadmaster list is posted and current in each location at the start of every quarter.
• Assists the CS Training Manager during the development of training courses to ensure quality control and effectiveness of all training.
• Assist with Manage special projects and committees.
• Assist with functions as indicated by the Director, Stations, Stations City Mgr or Stations Regional Mgr.

Qualifications ·

• Fluent in both written and verbal communication skills
• Bilingual (English and Spanish) is preferred

Knowledge, Skills and Abilities

• Strong oral, written and presentation communication skills
• Must be able travel for extended periods of time and work weekends
• Knowledge of Microsoft Products
• Ability to proofread, strong attention to detail and ability to effectively manage and prioritize assignments
• Lesson and curriculum planning skills

Equipment Operated

Competency and comprehensive knowledge of PC, fax, scanner, digital camera, video camera, general office equipment, LCD, copy machine and various industry standard printers (ticketing, baggage and telex)

Work Environment

• Typical classroom environment adequately heated and cooled.
• Must be flexible and willing to work long hours to accommodate training needs that may include nights, weekends, and holidays

Physical Effort

Moderate physical activity required by handling objects up to 50 pounds occasionally and / or up to 20 pounds frequently.

Supervision Received

General Direction : The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments..

Positions Supervised

None

Please note : this posting has a closing date of on or before 8 / 1 / 2024 midnight MT.

Salary

Class Year

Interns

$ per hour)

Freshman

18.50

Sophomore

19.50

Junior

20.50

Senior

21.50

Graduate Program

23.50