Strategy and Process Innovation Associate II - Payments

Are you a strategic data-driven thinker, passionate about solving problems and identifying innovative opportunities to be best-in-class and delivering results through collaborative change?

If so, you have found the right team.

As s Process Improvement Associate in Payments Client Service and Implementations (CS&I), you will collaborate with cross-functional teams to analyze data, synthesize complex information, generate hypotheses, and build actionable and measurable roadmaps and project plans to define and support the ambitious 5-year growth plan of the organization.

The Strategy & Innovation team supporting the Payments CS&I organization, is focused on improving the operating environment, delivering efficiencies, and enhancing the experience for our employees and clients.

We partner with leaders across CS&I, Payments Operations, and CB Middle Office to facilitate shared prioritization and execution of strategic and procedural improvements.

Job Responsibilities

• Facilitate monitoring and execute updates related to ongoing governance of Client Service and Implementations NorthStar Priorities and Initiatives
• Project manage specific use cases to facilitate collaboration and efficiently deliver against our Strategic Priorities
• Conduct Ad-Hoc analytics in support of broader Payments CS&I Strategy (including CS&I drivers, E2E Change Event Engagement Model, Location Strategy,
• Support efforts to identify new opportunities to add value / efficiency (AI / ML, Intelligent Automation, to the overall Payments organization
• Facilitate creation of business cases for cross CS&I initiatives and deliverables
• Partner with data and business teams to enhance operating model and deliver enhanced dashboards / reports for executive management and day-to-day execution
• Partner to help define and establish a governance framework for maintaining and tracking delivery of the ongoing CS&I five-year strategic priorities

Required Qualifications, Skills and Capabilities

• Bachelor's degree with 3+ years of experience in data-driven and analytical roles
• Strong project management, organizational skills, and attention to detail
• Ability to resolve conflict & collaborate across multiple constituencies while managing multiple simultaneous objectives is imperative
• Resourceful and comfortable with ambiguity
• Strong experience understanding, sourcing, manipulating, and analyzing data and processes to drive insights and support decisions through business cases / benefits sizing
• Excellent communication (verbal and written) and interpersonal abilities : Ability to effectively convey complex topics in a simple manner leveraging storytelling to obtain executive buy-in
• Proficient in PowerPoint and Excel

Preferred Qualifications, Skills and Capabilities

• 1+ years of experience in an innovation / transformation focused role
• Financial Services and / or Payments experience
• Proficiency in data visualization & analytic tools including Alteryx & Tableau
• Proficiency in project and asset management tools including JIRA, Confluence, & SharePoint
• Demonstrated experience driving creation / execution of business and / or operational strategy

Work Schedule

Hours of operation are 8 : 00 am - 5 : 00 pm on a hybrid schedule of in office 3 days and work from home 2 days.

This role is not eligible for H1B or sponsorship