Quality Control Specialist

Major Duties

Classification : Exempt / Non-Bargaining

Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities.

Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses.

We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live.

At Consolidated, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.

Works directly with managers to ensure compliance with the Company's safety, administration and installation methods and procedures.

Responsibilities relate to the installation and maintenance of telecommunications technology serving external customers.

Provides planning, analysis, recommendations and work guidance in support of productivity, quality and customer service.

Works with and supports multiple departments including : Engineering, supply chain, installation and maintenance, central office operations and equipment installation.

Responsible for managing the activities of a department / sub-function with responsibility for financial and / or operational results.

Translates functional / operational goals into team goals. Manages implementation of policies, procedures, and programs.

Responsible for projects or broad programs. Provides technical leadership and subject matter expertise across multiple large-scale, complex initiatives.

Contributes to the development of new concepts, techniques and standards. Regularly interacts with senior management.

Performs job duties consistent within safety, legal, and regulatory requirements; company standards, culture and business practices.

Acts with the highest level of business and personal ethical standards in all aspects of job performance.

Responsibilities

• Visit customer locations and work sites to review work completed by technicians and contractors performing work on fiber service orders and troubles.
• Review and score finding, summary reports and continuous feedback to ensure compliance with Company expectations. Accountable for results in terms of costs, budgets, operational goals and employees.
• Develop best practices and work with management team on implementation of said practices.
• Exercises judgement within broadly defined practices and policies in selecting methods and techniques for obtaining solutions.
• Assist local management in operational objectives, including coverage during peak, holiday and vacation periods.
• Act as an advisor and or expert to subordinates for elevated issues and problems. Works on diverse issues that require significant interpretation.
• Responsible for projects or broad programs. Provides technical leadership and subject matter expertise across multiple large-scale, complex initiatives.

Contributes to the development of new concepts, techniques and standards.

Contributes to departmental activities and programs by accomplishing related tasks as needed.

Qualifications

• Bachelor's Degree or equivalent with a minimum of 3 years' related experience,
• Possesses a broad knowledge of FTTP (BPON, GPON, XGSPON) and home networks (routers and wifi management).
• Possessed fiber product knowledge, including services and installation techniques.
• Must have broad understanding of administration, safety and installation / troubleshooting methods and procedures associated with fiber orders.
• Accountable for project or program results. Exercises considerable judgment in developing methods, techniques and evaluation criteria for obtaining results.
• Work is varied within a sometimes-ambiguous environment. Work requires constant interpretation. Solves a wide range of complex problems.

Provides solutions to multiple business or technical issues that have organization-wide impact.

• Advanced skills within a professional discipline and general knowledge of other areas. Requires independent thinking. Demands full use and application of principles, theories, concepts and technologies.
• Must be competent in Microsoft applications (Excel, Word, Outlook, PowerPoint) and Oracle Field Service (OFS).

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package :

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.