Fleet Concierge

Company Introduction :

Our family-owned and operated business is driven by our 4 Es of Doing Business Effective, Efficient, Equity and Expansion.

We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Fleet Concierge with an established organization, you could be the right fit for Rihm Family Companies. Please apply today.

Please watch the video - WHY RIHM?

BENEFITS WE OFFER :

• VERY COMPETETIVE PAY!
• Generous Personal Time Off Plan (PTO) + Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan + Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training
• Employee Assistance Program
• Company Discounts (ex. Verizon Employee Discount)

Position Summary :

Responsible for supporting and ensuring dedicated assigned fleets and high value customers receive the highest quality service from all Rihm departments.

Will act as a liaison between assigned fleet accounts and Kenworth shops across the network to minimize downtime for trucks in for repair.

Will be the subject matter expert on Kenworth Remote Diagnostics (TruckTech+) and be provide education & support to Rihm Team Members and customers

Essential Position Functions & Responsibilities :

• Serve as the primary liaison between repair shops, customers, and other stakeholders.
• Collaborate with OEM representatives to expedite parts and repairs as needed.
• Support fleet customers outside the dedicated Kenworth Concierge group by leveraging our dealer network contacts.
• Address support requests from Parts, Service, Truck Sales, and Leasing departments.
• Demonstrate and train customers and technicians on programs and service tools.
• Represent Rihm Kenworth effectively during on-site customer visits and meetings.
• Possess knowledge of the trucking industry.
• Deliver exceptional customer service.
• Be familiar with or capable of learning Kenworth / Paccar information systems (e.g., Warranty programs, Service Information, TruckTech+).
• Engage proactively with customers to sell TruckTech+ subscriptions as they near the end of their current period.
• Monitor the TruckTech+ map and dashboard for units in our Area of Responsibility (A.O.R) that need service, and contact fleets to recommend our service locations or mobile trucks.

Attributes & Characteristics :

• High ethical standards and trustworthy with protected information
• Creative and independent problem solver
• Strong communication and interpersonal skills (written and verbal)
• Strategic and analytic thinking around problem solving.

Skills :

• Advanced PC skills and proficiency in basic business and Microsoft software applications
• Knowledge of enterprise (CDK) software
• Effective organizational and time management skills
• Ability to analyze complex processes and translate them into effective and efficient solutions

Preferred Qualifications :

• Bachelor’s degree in business administration, sales, marketing, or related field.
• Experience with CDK, DECISIV & other PACCAR OEM Software applications
• Heavy duty truck dealership experience
• Strong understanding of fleet operations and service requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical and problem-solving abilities.
• Willingness to travel as needed to meet with customers and attend industry events.
• Ability to apply common sense understanding to carry out instructions and reach agreed upon outcomes.
• Proven self-starter, takes initiative, high level of creativity.
• Ability to use creativity to solve problems and meet customer needs within company guidelines.
• CDL Holder

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may on occasion lift and / or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
• The employee is regularly required to use arms, hands and fingers to feel, grasp, push, pull or squeeze and reach.
• The employee is frequently required to stand, walk, sit, talk, climb (into trucks) and hear / listen and may on occasion stoop, kneel, balance or crouch (to assess trucks).

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration.
• The employee may be exposed to fumes or airborne particles.
• The employee may be exposed to extreme temperatures and conditions due to weather.
• The noise level in the work environment is usually moderate and occasionally loud.

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties. Rihm Family Companies reserves the right to amend this document to meet legal, business, and organizational requirements as necessary.