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Technical Manager, CRM
Technical Manager, CRMAmerican Woodmark • USA, Virginia, Winchester
Technical Manager, CRM

Technical Manager, CRM

American Woodmark • USA, Virginia, Winchester
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American Woodmark is one of the nation's largest cabinet manufacturers. By partnering with major home centers, builders, and dealers, we spark the imagination of homeowners and designers and bring their vision to life. Across our service and distribution centers, our corporate office and manufacturing facilities, you'll always find the same commitment to customer satisfaction, integrity, teamwork, and excellence.

We are on a journey to encourage an inclusive Woodmark and are taking meaningful actions to promote diverse representation across every part of the business. Together, every team member contributes to making American Woodmark a place where people can express who they are through what they do.

POSITION PURPOSE :

The Technical Manager, Design & Development (CRM) is a key member of the Information Technology team whose primary mission is to partner with key business and IT leaders for the delivery of CRM system design and development which is used to enable and support critical CRM business functions and processes across the enterprise. This position requires expertise in the areas of business operations, business processes, application technologies, critical business data, and key operational reporting and analytics across the organization. As a leader and technical specialist, this role is responsible for proactively leading multiple technology initiatives with a critical focus on managing scope, schedules, resources, investments, and risks.

IDEAL CANDIDATE PROFILE :

To perform this job successfully, an individual must be able to excel at the essential functions assigned. The requirements listed below are representative of the knowledge, skill, and ability required.

Experience

  • 7+ years experience in Information Technology, including a minimum of 5 years in developing solutions in complex technology environments.
  • 4+ years of experience in manufacturing, consumer products, or distribution industries.
  • 4+ years of experience in systems development and project management.
  • Extensive hands-on experience in Salesforce.com and related technologies in the area of sales cloud, service cloud, customer, and partner communities.
  • Extensive hands-on experience in system integration of complex application systems. (e.g., custom solutions, package solutions, Cloud, SaaS, and PaaS)

Skills

  • Exceptional project management skills, with the ability to develop and communicate a future state vision that aligns with the IT and business strategy.
  • Strong leadership, communication, planning, negotiating, and management skills.
  • Effective influencing and negotiation skills in an environment where resources required for success may not be in direct control of this role.
  • Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.
  • Strong business acumen, including industry, and domain-specific knowledge of the enterprise and its business units.
  • Ability to build consensus, make decisions based on many variables, and gain support for major initiatives.
  • Strong sense of self, ethics, and effort, as well as the willingness to go the extra mile to achieve important goals.
  • Ability to develop staff including coaching and mentoring.
  • Expertise in establishing and improving DevOps, as well as other working practices (e.g., ITIL).
  • Education

  • Bachelor's Degree in Computer Science, Information Systems, or other related field. Equivalent work experience in lieu of a Bachelor's degree may be considered for exceptionally qualified candidates
  • ESSENTIAL FUNCTIONS :

  • Obtain a deep understanding of relevant CRM business area(s) to be able to recommend solutions and build high-quality requirements.
  • Direct the planning, design, development, implementation, and maintenance of the CRM application eco-system that supports the company's operations and business functions.
  • Architect solutions in the CRM space either independently or in partnership with systems integrators in a way that increases Woodmark's return on the technology investment while enhancing user experience and satisfaction.
  • Monitor and continue to improve upon customer satisfaction and service delivery management.
  • Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
  • Understand technical solution options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements and user stories accordingly.
  • Support a comprehensive enterprise information security program to ensure the integrity, confidentiality, and availability of relevant data.
  • Supervisory Responsibilities : Typically, this position does not have supervisory responsibilities.
  • SCOPE & EXPECTATIONS :

  • Reports to Manager, Commercial Applications
  • This position is eligible for remote work.
  • Travel Requirement : Some out-of-town travel may be required.
  • The recruitment process may consist of any combination of phone, video, and in-person interviews.
  • Offers may be contingent upon the successful completion of a Background Check, Drug Screen, Physical Examination, and / or potential Motor Vehicle Check.
  • BENEFITS PACKAGE INCLUDES :

  • Competitive Compensation
  • Health Care Benefits
  • Paid Holidays
  • Paid Vacation Days
  • Paid Sick Days
  • 401(k) Match
  • Tuition Assistance
  • Relocation Assistance when available
  • AN EQUAL OPPORTUNITY EMPLOYER

    The American Woodmark Corporation does not discriminate on the basis of race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally protected characteristic; and it will comply with all applicable state discrimination laws. No person will be denied employment solely because of a disability, provided that the person can perform the essential functions of the position for which the person has applied, either with or without reasonable accommodations.

    Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled

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    Crm Manager • USA, Virginia, Winchester

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