Manager of Residential Operations

Manager of Residential Operations

Real-world impact. Life-changing outcomes.

CommQuest is currently seeking a Full Time Manager of Residential Operations at our Canton & Massillon locations . The Manager of Residential Operations is responsible for overseeing the daily operations, staffing, and programming of residential facilities.

This role ensures compliance with regulatory requirements, manages personnel, budgets, and resources, and supports the development and well-being of residents.

The Manager also contributes to strategic planning and quality improvement initiatives.

CommQuest Services, Inc. is in partnership with Great Minds Fellowship !

In this role, you will :

• Be valued as an expert
• Provide leadership
• Make a real difference
• Grow professionally

What is CommQuest?

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs.

We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.

Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to .

What you gain :

• Relationships with an exceptional team committed to our clients' recovery
• Rewarding experience in the behavioral and substance abuse field
• Opportunities to train the next generation of therapists
• Peace of mind knowing you are benefiting the clients we serve and the community at large

What you'll do :

• Create work schedules and supervise staff, including Assistant Director of Residential Operations, Lead Residential Technician(s), Resident Technicians, Kitchen Coordinator, and Cook(s).
• Assists in hiring, training, and staff development while managing time clock approvals, annual performance reviews, and staff onboarding.
• Manages overall budget as it relates to operations and personnel expenses of supervised staff.
• Oversees house programming schedule and identifies opportunities for new programmatic offerings. Communicates programming needs to Senior Director of Director Services.
• Ensures overall compliance with regulatory bodies such as OMHAS and COA, while collaborating with the Safety Committee, including coordinating safety inspections and audits with outside bodies, such as the Stark Co. Health Dept., etc.
• Supports strategic planning, setting departmental goals, and identifying improvement areas.
• Provide crisis intervention, behavioral intervention, and supports residents' development of activities of daily living (ADLs).
• All other duties as assigned.

Minimum Qualifications :

• Bachelor's Degree in Chemical Dependency, Psychology, Social Work or similar field required . Master's Degree highly preferred.
• Active Chemical Dependency Counselor Assistant (CDCA) certification or above issued by the State of Ohio required .
• Minimum 4-5 year s' experience in recovery services including a minimum of 2- year supervisory experience required .
• Maintains Non-Violent Crisis Intervention and CPR / First Aid training, obtained within first 90 days of employment.
• Valid driver's license and reliable transportation.
• Availability for rotating on-call shifts, some evenings and weekends required .

Full-Time Benefits :

• Generous time off, including Mental Health days
• 10 paid holidays annually
• Retirement plan with company match
• Medical, Dental, and Vision plans
• CEU / Licensure reimbursements and Additional Workshops / Trainings :
• Up to 16 hours of paid work release annually for workshops, with $200 in funds for CEUs (24 hours and $250 for employees maintaining two licenses).
• Licensure fee coverage up to $320 annually for one license.
• Access to Pyramid programs for CEUs , with costs deducted from funding, and one Pyramid training at a 50% discount .
• Flexible work scheduling with supervisor approval to make up time during workshop weeks.
• Workshops / Trainings : EMDR, DBT, CDCA, & More !
• CommQuest Services, Inc. is in partnership with Great Minds Fellowship !
• Salary listed is base pay. Quarterly bonuses for licensed positions!
• Remote / Hybrid options available for counselor roles; based upon facility / department needs, employment experience, and 90-days employment completion.

We are an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Posted by ApplicantPro