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Customer Success Coordinator

Customer Success Coordinator

The Dragon People / Accelerated Workflow SolutionsBonita Springs, FL, US
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Job Description

Job Description

Customer Success Coordinator

Company : The Dragon People (TDP) — a sister company to eDist.com (this role is at TDP, not eDist)

Workplace type : Remote (USA only; eligible states below)

  • HQ : Bonita Springs, FL

Compensation : $49,000 base + up to $6,000 performance plan

  • Full-time
  • Mon–Fri

    • LinkedIn Preview (appears before “See more”)

    Join The Dragon People and help clinicians adopt cutting-edge healthcare AI (Dragon Medical One, DAX Copilot). This is an entry-level, remote role where you’ll learn SaaS customer success, keep the pipeline clean, and support renewals—inside a supportive team that makes it fun every day.

    About The Dragon People (TDP)

    TDP is the professional services & enablement arm within the eDist family—i ndependent brand, shared leadership . We’re focused on helping healthcare organizations succeed with speech & AI. You’ll gain hands-on experience in SaaS operations and customer success while doing meaningful work that improves clinician workflows and patient documentation.

    The Role : What You’ll Do

  • Keep data clean : Manage customer and deal records in HubSpot (clinicians, admins, users, EHRs).
  • Pipeline hygiene : Update stages, owners, and dates so leadership has an accurate view.
  • Own renewals basics : Track timelines, build simple renewal views, flag risks / opps.
  • Usage insights : Review utilization data and highlight retention opportunities.
  • Onboarding prep : Ensure new customers have the right info for smooth implementation.
  • Visibility : Create lightweight reports on renewals, expansions, and success activity.

    • What You’ll Bring

  • Organized, detail-oriented, eager to learn— entry-level welcome .
  • Interest in SaaS , sales ops , or customer success (healthcare a plus).
  • Comfortable with CRMs (HubSpot ideal—training provided).
  • Clear communication and follow-through across teams.
  • Growth mindset and positive energy—we move fast and help each other win.

    • Why TDP

  • Real impact in healthcare AI + career growth in SaaS CS / RevOps.
  • Supportive, low-ego team that makes it fun every day .
  • Training in HubSpot, SaaS workflows, and healthcare solutions.
  • Clear paths into Customer Success , Sales Operations, or Account Management .

    • Pay, Benefits & Details

  • Salary : $49,000 base + performance plan up to $6,000 / year tied to retention / renewals.
  • Benefits : Medical, dental, vision, life, PTO, 401(k) with company match, and a vibrant culture.
  • Schedule : Monday–Friday 9am – 5pm EST.
  • Location : Remote, USA only. Must reside in one of : FL, GA, IN, LA, NC, NJ, SC, TX, TN, VA.
  • Offers of employment are contingent upon a satisfactory background check.

    • Equal Opportunity : TDP embraces diversity and is an equal opportunity employer.

    How to Apply

    Click Apply and include your resume (PDF preferred). In 3–5 bullets, tell us about a time you improved a process (billing, data hygiene, reporting) and the measurable outcome.

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    Customer Coordinator • Bonita Springs, FL, US

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