A company is looking for a Contact Center Operations Analyst II to analyze and improve contact center operational processes.
Key ResponsibilitiesAnalyze contact center data to identify risks and prepare reports for managementDevelop and implement strategic business solutions based on data analysisCreate and maintain dashboards to assess operational performance and identify improvement opportunitiesRequired QualificationsBachelor's degree and 2-4 years of related experienceExperience in a contact center environment with data analysis expertiseProficiency in Microsoft Excel and Power BIAbility to work PST hoursEquivalent experience may be considered in lieu of formal education
Contact Center Systems Analyst
A company is looking for a Contact Center Systems Analyst II to drive data analysis and recommend system improvements. ...
Call Center Operations Analyst
TalkDesk contact center solution. Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs Contact Center environment. Reviews and works with MCC Leadership in developing and analyzing reports to monitor the overa...
Business Analyst - Contact Center
A company is looking for a Business Analyst- Contact Center. ...
Security Operations Center Analyst (Loss Prevention) - Part-Time
Foot Locker’s physical Security Operations/Command Centers (SOC) acts as the communication and situational awareness hub for Foot Locker's physical Security and Loss Prevention operations 24x7. The Security Operations Center Analyst (Console Operator) reports directly to the Sr. The Security Operati...
Contact Center Operations Supervisor
A company is looking for a Supervisor, Contact Center Operations. ...
Operations Analyst - **Cancer Center**
We have an exciting opportunity to join our team as a Operations Analyst - **Cancer Center**. In this role, the successful candidate will assist the Perlmutter Cancer Center (PCC) Manager of Analytics by, coordinating, planning, organizing, and executing operational analyses and decision support act...
Operations Analyst - **Cancer Center**
We have an exciting opportunity to join our team as a Operations Analyst - **Cancer Center**. In this role, the successful candidate will assist the Perlmutter Cancer Center (PCC) Analytics Team by, planning, organizing, and executing operational analyses and decision support activities includi...
Sr. Cisco Contact Center Operations Engineer - Hybrid
The Cisco Contact Center Engineer will support engineering initiatives for the contact center express (UCCX) services. The candidate will manage and support our Cisco Packaged Contact Center Enterprise (PCCE) and Contact Center Express (UCCX) environments. MUST HAVE Bachelors Degree***Required to wo...
Senior Associate, Global Security Operations Center (GSOC) Content Analyst
Senior Associate, Global Security Operations Center (GSOC) Content Analyst. KPMG is currently seeking a Global Security Operations Center (GSOC) Senior Associate, Content Engineer to join our Global Information Technology Group which is part of KPMG International. ...
Machine Learning Center of Excellence - Business Operations Analyst
As an Analyst within the Business Operations team, you will be a central member of the MLCOE and be working closely with its senior leaders, data scientists, engineers, product managers and more. The Machine Learning Center of Excellence (MLCOE) partners across the firm to build and deliver high-imp...