Sr Commercial Loan Admin

Job Summary

The Senior Commercial Loan Administrator is responsible for supporting the commercial lending group manager and relationship managers by providing customer service to commercial customers.

Responsibilities includes assisting customers with any issues or concerns regarding loans and accounts. This individual will also support commercial relationship managers through the use of word, excel, and bank operating / sales management systems.

$23.73-$30.26-$36.78

Job Responsibilities :

Provides highest level of quality service to each customer, both internal and external while achieving departmental metrics.

Responds to, takes ownership of, troubleshoots and resolves difficulties, technical issues and questions from Flagstar customers and customer support specialists, supervisors and management in and efficient, timely and professional manner via the phone, email, bank CRM systems : Salesforce, AFS, and Baker Hill / One Point.

Communicates with other business units so that all customer service issues are resolved expeditiously, service level expectations are achieved and issues are added and prioritized on business unit project lists.

Works cohesively with department manager to assist and manage calendar, travel & expenses. Manages department calendar and coordinates and manage department external and internal client events.

Additionally support to the lending team with their needs as well.

Coordinates and assists the Lenders with loan closing activity with communications to outside legal support, clients, internal loan processors, post-closing assistants, portfolio managers, and other supporting departments involved with the loan closing process.

Supervises all sales support including documentation of transactions originated by direct sales efforts. Coordinates and updates lending pipeline to insure reporting is accurate

Gathers new account documents for opening checking accounts and coordinates this process with supporting treasury teams. Monitors the opening of loans and deposits.

Makes outbound courtesy calls to all new account customers. Reviews and facilitates appropriate notifications of client overdrafts on a daily basis.

Work with credit department to coordinate weekly deal screen packages. Recognizes and identifies potential areas where existing policies and procedures require change or where new ones need to be developed.

Works on projects or additional responsibilities as assigned by management. As well as additional duties as assigned.

Requirements :

HS Diploma, GED or Foreign Equivalent

Minimum of 5 to 7 years of customer service experience with commercial banking, branch banking, treasury / cash management and / or mortgage.

Has knowledge in origination of loans and closing process.

Demonstrated understanding of loan booking procedures.

Excellent understanding of banking laws and functions for compliance issues.

Familiar with standard banking procedures / processes on account inquiries, investigations, and productivity reports (ex : pipeline reporting).

Adhere to all REGULATORY AND COMPLIANCE issues linked to the job and the team and understand how these issues help the bank achieve the vision of remaining an independent bank.

Staff member is expected to consistently adhere to regulatory and compliance policies and standards linked to their job as listed.

Staff member will not repeatedly act in a manner signifying intentional or willful noncompliance, nor exhibit gross negligence or a general disregard for compliance and regulatory standards.

Staff member must ensure compliance with applicable federal, state and local laws and regulations. Staff member must complete all required compliance training on a timely basis.

Staff member will maintain knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Staff member must take responsibility to keep up to date with changing regulations and policies.