Summary : An industry leading Ocean Transportation company is looking to hire an Account Specialist. This is a full-time permanent position that offers benefits from day 1.
Responsibilities : * Oversee account performance and growth, focusing on business retention and development.* Build strong client relationships to ensure high customer satisfaction.
- Collaborate with sales, commercial teams, agencies, and domestic / overseas offices to secure new business and maintain service quality.
- Manage a structured call cycle with assigned accounts as per management standards.* Oversee service contracts, processing renewals per sales management timelines.
- Keep customer records up to date per Sales Standards (, account profiles, contact details).* Address customer inquiries and resolve issues efficiently.
- Assist in problem-solving for customers and support Account Executives.* Support sales objectives by analyzing leads, competitor data, and reports to target key / new accounts.
- Stay informed on tariff and rate changes, coordinating with Pricing and other offices.* Utilize company systems and tools (, Stars Tariff, Sales & Marketing Reports, Trade Database) in daily tasks.
Qualifications : * 2+ years of customer service, sales, or sales support experience in the Ocean Transportation industry* Intermediate computer skills in programs such as MS Word, Excel, and Outlook* Ability to travel domestically if necessary* Excellent communication skills
Account Specialist (Ocean Transportation)
Summary:An industry leading Ocean Transportation company is looking to hire an Account Specialist. Qualifications:* 2+ years of customer service, sales, or sales support experience in the Ocean Transportation industry* Intermediate computer skills in programs such as MS Word, Excel, and Outlook* ...
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