Shift Leader

Are you ready to step into a leadership role in hospitality? Do you want to work in a vibrant, community-focused business where your personality, passion, and positive attitude matter just as much as your skills?

If so, The Coach House could be the perfect place for you to grow.

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

Who We Are : The Coach House is an independent, boutique hotel, bar, and restaurant that’s all about people. We welcome everyone from workmen with muddy boots to families, first dates, and everyone in between.

Known for our commitment to quality and attention to detail, we source locally and support our community every step of the way.

Our relaxed, people-first culture means we care as much about our team as we do about our guests.

Our team is young, enthusiastic, and passionate about delivering exceptional hospitality, and we pride ourselves on providing a supportive and nurturing working environment.

Unlike the corporate hospitality chains, we maintain a calm, positive atmosphere, with hands-on owners and approachable, skilled chefs.

The Role : As a Shift Leader, you’ll be an integral part of our team, helping to oversee day-to-day operations during your shifts.

You’ll focus on keeping the team organised, motivated, and customer-focused, while working directly alongside them. Here’s what your role will involve :

• Daily Operations : Lead the team through smooth and efficient service during your shift, ensuring consistently great hospitality.
• Team Support : Provide leadership, motivation, and guidance for a team of up to 5-6 people during service, fostering a warm and inclusive culture.
• Guest Bookings : Handle day-to-day bookings and reservations, ensuring guest needs are met.
• Standards Maintenance : Ensure adherence to basic Health & Safety, fire safety, and food hygiene standards.
• Team Motivation : Support the team by encouraging positive attitudes, staying calm under pressure, and providing hands-on assistance.
• Problem Solving : Take the lead in resolving any guest issues, team confusion, or complaints, ensuring a positive outcome.
• Innovation : Bring fresh ideas to improve efficiency, guest experience, and overall team morale.
• Communication : Maintain clear and effective communication with both the team and management.

Who You Are : We’re looking for someone with strong leadership skills who can inspire and motivate a small team during their shift.

Experience in hospitality is a plus but not essential what’s more important is your ability to lead, organise, and problem-solve in a fast-paced environment.

This role could be an excellent step-up opportunity for someone looking to take on more responsibility and develop their leadership potential.

If you’re someone with a positive attitude, a passion for people, and the ability to keep calm and adaptable during busy service, we want to hear from you.

Reliability and punctuality are a must.

What’s in It for You :

• A competitive salary and generous tips.
• Pension contributions and an Employee Assistance Programme.
• Individually tailored management training with our HR consultant, providing real growth opportunities.
• Staff & family discounts at The Coach House.
• Quarterly team-building events to reward and motivate the team.

Growth Opportunities : As we continue to grow, there’s potential for you to develop into more senior roles, such as Assistant Manager.

We’re committed to investing in our team and helping each individual achieve their career goals.

Join Us : Located in the heart of Potton’s thriving market square, The Coach House is a hub of community spirit. As Shift Leader, you’ll be an essential part of our team and the face of our hospitality during your shifts.

If you’re ready to lead, inspire, and grow with us, send us your CV and a cover letter telling us why you’d be a great fit for The Coach House.

Job Type : Full-time

Pay : £12.00-£13.00 per hour

Expected hours : 25 40 per week

Benefits :

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• On-site parking

Schedule :

• Monday to Friday
• Weekend availability

Experience :

• Restaurant management : 2 years (preferred)
• Hospitality : 1 year (preferred)

Licence / Certification :

Driving Licence (preferred)

Work Location : In person

Reference ID : 1445

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