Job Description
Job Description
Job description
Act as a professional, courteous, and enthusiastic ambassador of the building and the RMS brand to all potential customers, existing customers, and third-parties.
Interact with customers who walk into the building with inquiries.
Monitor inbound email, social medica, and telephone inquiries and respond in a timely manner with the requested information.
Track and organize all inbound communications.
Give tours of the buildings and units to prospective customers .
Develop a deep knowledge of the buildings and City Crossing Brand. Must accurately, concisely, and passionately articulate the benefits of your buildings compared with the competition.
Accurately record touchpoints and follow-ups
Manage the leasing process : the application of any promotions or negotiated benefits, the completion of the lease contract and initial payments.
Utilize leasing and property management software to track leads, opportunities, and contracting.
Work with the HQ office on payments issues.
Monitor marketing and promotional initiatives, act as a brand ambassador and represent the RMS experience.
Monitor customer requests such as the types of units they want, the kinds of amenities they react well to or do not see as a differentiator, and competing buildings they are looking at.
Track this information in partnership with the Property Manager and other company leaders.
Manage collateral distribution. Request new marketing collateral to align with prospective customers’ needs. Work with the Property to design this collateral.
Monitor the building for maintenance needs and communicate to the Property Manager
Interact and engage with the local community, attend local events, build relationships.
Help plan day-to-day marketing efforts including email blasts and resident events.
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