A company is looking for a Tier 2 Customer Support Specialist to provide high-quality support to music industry professionals.
Key ResponsibilitiesTroubleshoot and resolve technical problems via chat and emailInvestigate and escalate bugs to the Engineering team and document feature requests for the Product teamContribute to process improvement initiatives to enhance support workflowsRequired QualificationsAt least 18 months of product support experience in a SaaS environmentExperience providing product support to external customers via chat and / or phoneExperience using customer support tools and CRM systems such as Intercom or ZendeskFamiliarity with bug tracking tools like Jira or AsanaFlexibility to work on holidays and weekends as needed
Tier 2 Customer Support Specialist
A company is looking for a Tier 2 Customer Support Specialist to provide high-quality support to music industry professionals. ...
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