A company is looking for a Customer Support Specialist to assist customers and enhance their experience with the product.
Key Responsibilities : Assist users in navigating the product and provide personalized support through various communication channelsCollaborate cross-functionally to ensure outstanding customer outcomes and support business growthCollect customer feedback and qualify leads for the sales teamRequired Qualifications : Native or near-native English ability;
additional languages are a plusFlexibility to work in the UTC+8 : 00 (GMT+8) time zoneA couple of years of relevant work experience is preferredAbility to interpret and explain data effectivelyWillingness to work Monday to Friday, with flexibility for weekend shifts
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