Project Coordinator

Job Description

Job Description

Job Summary :

Reporting to the Technical Support Manager, the Project Coordinator provides direct coordination, and regular communication with the sales consultants, the manufacturing facility, and the customer throughout the sales order and production process for all Stewart managed installation orders.

Project Coordinator will participate in the continuous improvement of the process and procedures relating to this role.

Job Responsibilities :

• Coordination and completion of multiple sign projects at a time, ensuring consistency with customer expectations, company strategy, commitments, and goals for Stewart managed installation orders.
• Communicate with Stewart Signs installation vendors throughout the managed installation process to ensure adherence to quotes, budgets and customer expectations.
• Proactively communicate with Stewart Signs customers to establish a project pace, embrace situations to resolution providing a superior customer experience.
• Efficiently coordinate each sign project’s timeline and schedule from point-of-sale to installation.
• Provide information to appropriate departments or persons to progress sign project to completion.
• Conduct live customer order audits to clarify order, set proper expectations and build project.
• Work with installers to acquire quotes on potential upcoming projects based on information provided by sales representatives in company.

Education / Experience

• 1-3 years of demonstrated high level data entry and customer service experience.
• Ability to manage multiple projects to completion.
• Goal-oriented, problem-solving, and continuous improvement mindset.
• Demonstrated ability to learn technical products quickly or technical aptitude.
• Excellent verbal and written skillsets and ability to communicate with multiple departments.
• Experienced in Outlook, Excel, and any Customer Relationship Management Database. Epicor is preferred but not required.

Job Location

• The location of this job is in our Sarasota, Florida office.
• Remote work available upon completion of training.

Work Environment

This position is in a climate-controlled office environment. The office environment is a typical office with equipment noise i.

e., computers, printers, phones, etc. and may involve frequent interruptions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit;

use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk.

The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include Close vision and Distance vision.