Desktop Support Specialist

Job Description

Job Description

At Infinite Commerce, we're passionate about bringing joy to families everywhere by developing quality products and brands .

We do this by developing quality products and brands that make life easier, transforming house to home, and help to celebrate every moment, big or small.

As a leading provider of consumer products for top online marketplaces like Amazon, Target, Walmart, Michaels, Kohl's, and more, we pride ourselves on our innovative, data-driven approach.

Our next-gen tools allow us to continually expand and refresh our catalog, setting us apart from the competition.

We believe in the power of our core values : Ownership, Frugality, Curiosity, Flexibility, Mutual Respect, and Outcomes .

These values shape everything we do and guide us in delivering excellence every day.

At Infinite Commerce, our team is our greatest asset. With a diverse group of talented individuals from over twenty countries, we foster a culture of openness, collaboration, and mutual respect.

Here, you'll find an environment where you can take ownership of your work, be frugal yet creative in your solutions, stay curious and eager to learn, and enjoy the flexibility to balance work with life.

Visit our website at www.infinitecommerce.com or check us out on LinkedIn!

THE ROLE

Based in our Rancho Cucamonga California warehouse, the Desktop Support Specialist offers first-level onsite and remote technical support for IT and applications to end-users spanning various regions and time zones, encompassing the USA, Central America, Asia, and Europe.

This role demands exceptional communication skills and adaptability to cater to a wide range of user requirements and settings.

Moreover, proficient problem-solving abilities coupled with a keen sense of urgency are essential to swiftly and efficiently address technical issues.

RESPONSIBILITIES

• Manage Microsoft 365 administration tasks, including user provisioning, security settings, and license management.
• Troubleshoot and resolve issues related to Microsoft 365 applications, including Outlook, Teams, and SharePoint.
• Provide on-site IT support for our warehouse operations, address warehouse-related onsite IT production issues , such as barcode scanners, printers, and warehouse / inventory management systems.
• Work with People and Culture (HR) on Team Member onboarding and offboarding IT tasks, such as preparing and configuring new equipment for users.
• Co-ordinate with external vendors on application software inquiries and maintenance.
• Assist with basic scripting tasks, including Lunix and MS PowerShell
• Handle basic Amazon Web Services ( AWS ) administration tasks.

QUALIFICATIONS

• Minimum of 3 years of experience in technical support or helpdesk roles, experience with remote desktop support tools.
• Proficiency in Microsoft 365 applications (Outlook, Teams, SharePoint).
• Basic knowledge of Amazon Web Services (AWS) services.
• Basic knowledge of database systems (MYSQL)
• Familiarity with any Warehouse / Inventory Management Systems ( WMS ) is a plus.
• Knowledge of MySQL administration is an additional advantage.
• Strong communication skills in English and a customer-centric approach and mindset.
• Ability to work independently and collaboratively within a team .

COMPENSATION

The salary range for this position in most U.S. metro markets is between USD $50,960.00 and USD $71,344.00, with the anticipated hiring range from USD $50,960 to USD $61,152.

Final salary will be based on a candidate's experience, location, and market practices. Beyond base salary, you will be eligible for health and welfare benefits, comprehensive time off programs, including vacation, sick leave, and floating holidays, in addition to other perks.

We aim to offer a competitive and attractive compensation package that reflects the local market conditions and ensures our employees feel valued and supported.

NOTE TO APPLICANTS & DISCLAIMER

The above statements are intended to describe the general nature of the environment and level of work being performed by this job.

This job posting and the associated job description in no way states or implies that the duties and responsibilities listed herein are the only tasks to be performed by the incumbent Team Member in this job.

Additionally, the benefits and perks outlined are provided at the sole discretion of Infinite Commerce, Inc., its subsidiaries, affiliates, or assigns, and are subject to change with or without notice, unless otherwise provided or protected by law.

EQUAL EMPLOYMENT OPPORTUNITY & DIVERSITY AT INFINITE COMMERCE

We are proud to be an Equal Opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under applicable law.

We are committed to creating a diverse and inclusive workplace and encourages applicants from all walks of life to apply.

Applicants requiring assistance or an accommodation in the hiring process due to a disability may contact the People & Culture Team at HR@infinitecommerce.

com for assistance. Please note that we do not respond to or provide applicant status updates via this email address. For a copy of our Workforce Privacy Policy, please click here.

Principals Only; No Agencies!

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