Process Manager

Center 1 (19052), United States of America, McLean, Virginia

Process Manager

As a Platform Engineering Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing our associate technology experience.

You will work directly with our platform engineering teams responsible for associate endpoint devices (Mac / Windows / iOS / Android), primarily assisting our Mac team to ensure we deliver modern endpoint solutions that are frictionless, secure, and empower associates to do their best work while managing 26,000+ Mac endpoints across the globe.

We are seeking a dedicated, disciplined, process professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly.

The ability to influence up is key to success in this position.

General Responsibilities :

• Coordinate associate technology initiatives with stakeholders, engineers, and end users
• Develop and coordinate end-user and support communications across the enterprise
• Create playbooks, help files, technical documentation for end users and support teams
• Track issues and raise concerns to the engineering lead(s)
• Design, implement and maintain key metrics used to measure progress
• Contribute to roadmap planning and business reviews
• Contribute to and help lead team stand ups
• Organize and schedule enterprise-impacting changes with engineering team
• Support engineers with documenting and tracking product issues across the enterprise
• Drive process improvements to ensure solutions are modern, frictionless, and secure
• Manage and drive consistency across Platform Engineering teams
• Coordinate cross-team inquiries, respond directly and escalate to engineering team as needed
• Cover compliance and operational risks, develop risk management strategies

Basic Qualifications :

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in Process management, Product operations, or Product delivery
• At least 1 year of Continual Improvement experience

Preferred Qualifications :

• Bachelor's Degree
• 3+ years of experience with Jira or similar Project Management software
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• 2+ years of experience working with platform engineering teams
• 3+ years of experience in Process management, Product operations, Product delivery
• 3+ years of experience in financial, banking, data, and technology areas

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

• Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
• San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act;

and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).