Associate Manager, Housing Program

Job Description

Job Description

The Associate Manager, Housing Program, supervises the Pro Bono Center’s (PBC) Housing Program’s Program Specialists. The Associate Manager, Housing Program, oversees intake for the Landlord Tenant Legal Assistance Network (LTLAN) and the Landlord Tenant Resource Center (LTRC), which provides free legal representation, advice, or legal information to both unrepresented tenants and small landlords who have residential housing disputes in the District of Columbia and serves over 4,000 customers annually.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides day-to-day leadership, management, coaching, and mentoring to direct reports.
• Recruits and retains a diverse workforce and works to create an inclusive environment for direct reports within one’s department.
• Designs and implements LTLAN and LTRC intake protocols and quality controls.
• Provides guidance and workflow coordination to Housing Program Specialists.
• Serves as a liaison between the LTLAN partners that provide legal services to tenants who reach out to LTLAN and the PBC.
• Serves as a liaison between community-based organizations that support tenants and the PBC.
• Serves as a liaison between Housing Program Specialists and PBC management.
• Designs and implements tenant support programs, including delivery of ERAP application completion services and housing searches.
• Provides on-site and remote support to LTLAN and to the LTRC, including serving as the first point of contact to customers, managing the daily list of LTLAN and LTRC customers, responding to inquiries, maintaining supplies and resources, and maintaining records of LTLAN and LTRC services.
• Provides appropriate referrals to other legal services providers.
• Assesses customers to determine their legal needs and eligibility and communicates the LTLAN and LTRC procedures.
• Assists litigants in obtaining non-legal support to divert eviction.
• Trains and provides technical support to law school volunteers.
• Collects and inputs data for internal and grant reporting. Assists with maintaining compliance with grant requirements, correcting data, and producing reports detailing changes.
• Drafts forms, reports, correspondence, notices, and other documents and helps develop, produce, and distribute public education materials.
• Updates material for self-represented litigants and ensures that updated materials are circulated to the public.
• Supports the Housing Right to Counsel Project.
• Supports language access activities of the PBC.
• Coordinates and supports other PBC clinics and projects involving housing matters.
• Supports on-site and off-site legal clinics, including staffing the Advice & Referral Clinic and other resource centers.
• Inputs client, volunteer attorney and case management information into the PBC’s database. Helps make improvements to the PBC’s case management system and performs conflict checks in the system for placement of cases.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Direct managerial experience.
• Prior relevant work experience, specifically performing intake interviews.
• Ability to regularly work evenings and weekends for a variety of Pro Bono Center clinics and events.
• Proficiency with Microsoft Office 365.
• Excellent oral and written communication skills.
• Must be detail oriented and deadline driven. Able to multi-task and work in a fast-paced environment.
• Excellent interpersonal and customer service skills. Must work well in a team environment and be able to interact, including in-person, with Bar members, volunteers, vendors, the public, and Bar and PBC employees.
• Must work well under pressure, possess excellent organizational abilities, and be able to manage several priorities in a day.
• Must be adaptable, creative, and self-motivated.
• Ability to handle and maintain the confidentiality of highly sensitive information.

PREFERRED QUALIFICATIONS

• Bachelor’s degree.
• Excellent oral and written communication skills in Spanish or Amharic.

This position is currently a hybrid position, with days worked in the office and days worked remotely. The hybrid status of this position may change at any time subject to the Bar’s discretion.

This is not an attempt to list all essential functions of this position. Job duties may change over time based on organizational / department needs.

The D.C. Bar is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law.

The Bar is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs, pursuant to applicable law.

If you require reasonable accommodation as part of the application process, please contact Human Resources at HR@ dcbar.org.

As part of the accommodation process, we will conduct an individualized interactive process and may ask you for additional information.

Any final hiring decisions or start dates may be delayed while the accommodation review process is ongoing if the individual cannot begin work without the requested accommodation.